It was once the stuff of sci-fi but Artificial Intelligence (AI) is about to transform the world of work forever. A recent report by the Office For National Statistics found that 1.5 million jobs in England are at high risk that some of their tasks and duties will become automated in the near future.
Hospitality is likely to be at the forefront of that change. Aside from in a few high profile hotels in tech-hungry Japanese cities, humanoid robots are unlikely to be checking in guests anytime soon, nor are they likely to impact negatively on levels of hospitality recruitment. Instead, AI is already starting to streamline how hotels operate, freeing staff from time-consuming administrative duties and allowing them to spend more time catering for the needs of customers.
Here are four ways AI is already being used within the hospitality sector.