Hospitality Issues of 2016

As well as a range of food trends that took over 2016, there has also been a number of hospitality issues that have plagued the industry. We had a look to see what those challenges were and whether they could be overcome in 2017.

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School leavers told to consider career in hospitality

School leavers picking up their GCSE results have been urged to consider careers in the hospitality sector – with employers claiming it ‘offers young people more than just a salary.’

According to research by, 53 per cent of the 1,600 school leavers over the last year have said that they  would consider a career in the industry, double the number of those in research carried out in 2005.

Pizza Hut Restaurants HR director Kathryn Austin was happy to hear the news, saying that hospitality was ‘a great industry to consider for people of all academic backgrounds’.

She said: “A career in hospitality is absolutely worth considering as it offers young people far more than just a salary. It also enables people to build a host of important work and life skills, such as customer service, communication, the ability to multi-task and gain an insight into how a business operates.”

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GCSE leavers have been told to consider hospitality

However, companies in the industry are still struggling to recruit staff with the right skills and calls have been placed on the education system to better prepare those looking to leave education for the world of work.

“Basic literacy, numeracy and IT skills are essential to every job and employers are reluctant to hire if they have to plug the gap where compulsory education has failed. This continues to be a concern for our members, who tell us that they have difficulty in finding the school leavers with the right skills, experience and work ethic.”

“The situation remains that many young people entering the job market lack the basic skills employers are looking for and hold unrealistic views of the workplace,” said Phil Orford, chief executive of the Forum of Private Business.

Work experience and attitude

Springboard chief executive Anne Pierce has said that ‘offering work experience to young people was a way to both influence career choice and help ready people for work’.

She said: ”On-going Springboard research into the influences around career choice shows that there are many factors that contribute to the career decision process – and we’re here to help ensure that the hospitality, tourism and leisure industry is well portrayed in all of them – on-line; social media; careers magazines; consumer press; speakers in schools and TV and radio, but work experience remains the biggest influence on career decisions – it is the deal breaker.