It was once the stuff of sci-fi but Artificial Intelligence (AI) is about to transform the world of work forever. A recent report by the Office For National Statistics found that 1.5 million jobs in England are at high risk that some of their tasks and duties will become automated in the near future.
Hospitality is likely to be at the forefront of that change. Aside from in a few high profile hotels in tech-hungry Japanese cities, humanoid robots are unlikely to be checking in guests anytime soon, nor are they likely to impact negatively on levels of hospitality recruitment. Instead, AI is already starting to streamline how hotels operate, freeing staff from time-consuming administrative duties and allowing them to spend more time catering for the needs of customers.
Here are four ways AI is already being used within the hospitality sector.
According to reports, the ever famous Gordon Ramsay, one of the world most renowned chefs, is set to sell up to a massive 50 per cent of his company Kavalake, which is the holding company for all of his restaurants including Restaurant Gordon Ramsay.
Mr. Ramsay is supposedly in discussion with a number of people in order to secure an investor to further expand his business. According to sources, it’s suggested that it could cost a cool £80 million for the business.
As of late, Mr. Ramsay has successfully cut down costs and the under-performance of restaurants overseas. In their latest accounts, statistics show the that business achieved sales of around £45 million.
School leavers picking up their GCSE results have been urged to consider careers in the hospitality sector – with employers claiming it ‘offers young people more than just a salary.’
According to research by, 53 per cent of the 1,600 school leavers over the last year have said that they would consider a career in the industry, double the number of those in research carried out in 2005.
Pizza Hut Restaurants HR director Kathryn Austin was happy to hear the news, saying that hospitality was ‘a great industry to consider for people of all academic backgrounds’.
She said: “A career in hospitality is absolutely worth considering as it offers young people far more than just a salary. It also enables people to build a host of important work and life skills, such as customer service, communication, the ability to multi-task and gain an insight into how a business operates.”
However, companies in the industry are still struggling to recruit staff with the right skills and calls have been placed on the education system to better prepare those looking to leave education for the world of work.
“Basic literacy, numeracy and IT skills are essential to every job and employers are reluctant to hire if they have to plug the gap where compulsory education has failed. This continues to be a concern for our members, who tell us that they have difficulty in finding the school leavers with the right skills, experience and work ethic.”
“The situation remains that many young people entering the job market lack the basic skills employers are looking for and hold unrealistic views of the workplace,” said Phil Orford, chief executive of the Forum of Private Business.
Work experience and attitude
Springboard chief executive Anne Pierce has said that ‘offering work experience to young people was a way to both influence career choice and help ready people for work’.
She said: ”On-going Springboard research into the influences around career choice shows that there are many factors that contribute to the career decision process – and we’re here to help ensure that the hospitality, tourism and leisure industry is well portrayed in all of them – on-line; social media; careers magazines; consumer press; speakers in schools and TV and radio, but work experience remains the biggest influence on career decisions – it is the deal breaker.