As well as a range of food trends that took over 2016, there has also been a number of hospitality issues that have plagued the industry. We had a look to see what those challenges were and whether they could be overcome in 2017.
In a recent charity skydive by our very own James Webber, over £1,700 was raised, beating its target of £1,000 by 70%+! As this number continues to rise, we’ll take a quick look back at the event and just what the ‘Jump for Miles’ means to us all here at James Webber Recruitment.
‘Jump for Miles’ gets its name from Miles Webber, the son of James, who lost his life in November 2012.
As a way of saying his thanks for the work done by Wiltshire Air Ambulance, James bravely took to the skies in order to raise money for the charity, which will go towards helping fund the fantastic service provided by the Wiltshire Air Ambulance staff.
Despite being a little daunted by the height, James did the 15,000 feet jump all to raise money for a good cause!
Miles has also been short-listed to win the ‘Young Hero of the Year Award’ in the Pride of South Devon Awards 2014, as hosted by the Herald Express.
The public put forward Miles’ name after reading his story and now he could potentially win this prestigious award.
If you’d like to donate, please visit the link here.
Thank you to everybody who kindly gave whatever they could in order for us to beat our goal and help the Wiltshere Air Ambulance service continue the fantastic work they do every single day.
If you use sites like Facebook and Twitter to check in with your friends, you’re missing out on a golden opportunity. Employment experts say that social media isn’t just for networking, but to actually search for and interact with potential employers. The way we use social media in the past 2-3 years has changed dramatically, with millions of companies taking the leap into the world of Facebook and Twitter.
With the social media revolution, companies have changed the way they hire, with some even skipping recruitment agencies and advertising jobs via the various social media platforms. One of the most popular sites for networking is LinkedIn, which is growing rapidly worldwide, reporting more than 225 million users from 200 countries and territories as of June 2013.
Another reason to consider LinkedIn as a serious contender is that according to Jobvite.com, 89 percent of employers are regularly using LinkedIn to find talent, being able to search sectors and job titles in seconds. LinkedIn even has an option where you can advertise jobs which are seemingly broadcasted to everyone who search for that type. Often, companies will also use Facebook and Twitter to advertise open positions. These kind of adverts are gaining popularity as they reach a lot of people, don’t cost the company any money and they can utilize these services for advertising key positions.
Here are some tips to help you successfully navigate the world of social media in your search for employment:
Making your profile complete
Creating a profile on any social media site is a good start, but your ultimate goal should be to reach 100 percent completeness in any profile that you create. Adding your resume and expertise, get endorsements from past colleagues or clients, and be sure to have an active movement in group and discussion boards.
We also recommend that you keep your profile fresh with new content on a regular basis, adding new certifications or responsibilities, for example. Social media accounts are the virtual representation of you. They allow you to build a personal brand that’s yours alone and in today’s world of computing it’s common for employers to look up prospective interviewees before giving an interview. Share content about your successes, things that have been great for your professional career, your current work and some industry news whilst keeping everything light hearted!
Joining groups on social media pages may provide information on career events, offering great opportunities for your job and networking. It’s important to implement a good strategy in advance when beginning a social media job search.
LinkedIn is a great way to find out who’s currently working at your dream company, allows you to connect with them (if they accept) and then you can get to know them through messages or applications like Skype. Even if the company of your dreams isn’t hiring at the moment, at least getting to know the right people will give you a great advantage ahead of time, making them think of you when a job opportunity arises.
Staying professional is key, especially when contacting past colleagues and friends. Recent graduates are very social media savvy, yet you all still need to convey a professional manner of, with correct grammar and sensible, respectful conversations.
Be sure to avoid posting any controversial/ inappropriate photos or comments on social media sites, as these can linger for years and can be found by a simple search of your name. This will completely damage any chance of work if you’re seen to be inappropriate or irresponsible.
Alternatively, you could create both a personal profile and a business one. It’s similar to how people have separate email addresses, one informal and one for business
Try up and coming sites
There are new social media sites popping up all of the time, so don’t be afraid to try new things and new avenues. For example, About.me is a website that provides a fantastic way to find content and learn about current or prospective employees. In short, it provides an easy to remember URL, convenient interaction, space for a large picture and bio information that tells the story of that person.
About.me also incorporates an analytics feature that tells the user who is viewing information about you or your business, allowing you to see what viewers do on your page, giving you rom for improvement.
Asking the person next to you where they want to be right at this moment in time may give answers like on a beach, in a hot, sunny country or a spa; relaxing in a bath of, well, mud. Everybody’s different and some may tell you that the allure of a good hospitality job is too much to turn down. Pleasure is always a good mix with business after all. What a business it is, after all. Working in hospitality is globally recognised as important, we’re always in need of hotels, bars, restaurants, cafés, cruises ships, pubs etc in the modern way of life. Hospitality workers are pretty much implemented into how we live socially. Also, being in one of the most recognised careers globally probably has something to do with the hundreds of millions of jobs that hospitality offers each year. So, why should you be in hospitality you wonder? Read our blog and maybe you’ll find that hospitality is actually for you.
Job security a worry? Never:
As long as humans don’t develop the technology to turn our stomachs into a robotic network, people will always need to eat and drink. A lot of those on business trips will also need a place to stay, so a hotel is required. Job security in the hospitality industry is quite secure, as an employee you’ll always be needed and having experience is more valuable than we can say. Jobs in the sector are useful, as they can help improve social skills and customer service, two things we need to develop happy, functional relationships.
Happiness is part of the job:
Whether you become a receptionist, a spa therapist, a waiter or even a cleaner, every time you have a come into contact with a guest you always have an opportunity to make someone happy. It could be something very small and seemingly insignificant, or it can be a big step, going beyond call of duty to make that person feel extra special. Either way, your job is a people’s job and you are a people’s person. You’re not in the industry to produce spreadsheets or sit in an office 9-5, your job it is to do whatever you can to make people happy. Is there a better calling in life? Well, besides becoming a footballer, where you kick a ball around for a bit and people clap you a lot, but we don’t feel that’s a common thing to happen.
Creativity is rich:
A product is always being created in hospitality. Now, this may be something as small as a drink, a meal or even more, yet it doesn’t matter about the magnitude, it matters about the experience. You can always find a new way of making a product more enjoyable for your customers. In fact, encouragement to do so is vital for customer service levels (getting things right the first time is the way you bring customers back). It gives a sense of accomplishment and pride to staff when they know they’ve given good service, which will encourage them to do more.
Waiter by day, world traveller by night…
Every city in the world partakes in hospitality every single day. Clearly some more than others are more famous for their consistent hospitality efforts, but you are bound to find a restaurant and a hotel pretty much anywhere you want to travel in this day and age. Hospitality offers travellers the chance to meet wonderful people, explore new avenues of life i.e. life experiences, cultures, traditions etc and the best opportunity to find yourself as a person, developing your horizons and your scope on life. There isn’t a better way to develop your understanding of the world than to go out and experience it firsthand. Pack your bags and become a globetrotter.
9 to 5? Hardly.
If the daily grind of 9-5 sounds like your cup of tea, then we’re sorry to tell you that you’re in the wrong industry. Hospitality is famous for its levels of variety. Every day is a new one and with it comes an unpredictable experience. Okay, the hours may be a little crazy some days, but this isn’t a regular thing, a busy business means busy hours. Everybody knows that there’s something special about a busy hotel; the energy is vibrant and you can pick up on it almost instantly. A team working together, achieving common goals and pleasing guests around you produces a feeling that never gets old. Being proud of your work is a fantastic feeling that gives you the highest sense of happiness. Even if you get put forward for a 16 hour shift, you’ll be earning valuable experience, you’ll be providing a good service, you’ll possibly get quite a bit of extra money earning tips and you’ll be motivated to continue the tradition of good service.
It’s really not so hard to advance…
Advancing in a massive corporation can sometimes seem impossible. Going unnoticed by management even though you’re doing a great job is often demotivating for many but not with hospitality. As you’re front of house you’re getting noticed on every little action. Customers can make positive comments to you for your service or even to your manager, which is something of great oomph to your career ladder. If you’re motivating others, gaining qualifications, getting along with colleagues and impressing guests, sooner or later you’ll find yourself in a supervisor role, even in management in no time! You get out of it what you put in. Give good performances and you’ll reap the rewards.
You don’t need to ever get stuck.
We’ve just told you how to move up, but what about horizontally? Accepting a position that you come to find isn’t for you can happen to us all, yet in hospitality you don’t have to be stuck in an unhappy job for months and sometimes years. Switching to one of the many other posts available in hospitality is easy; you can always be a chef, a waiter, bar staff and more! When you find the job for you, you’ll know. This is what you want to do in life. It’s what you wanted. The feeling is priceless, sort of like finding money down the back of the sofa.
Now, if you are reading this and considering getting into hospitality, we feel the need to be completely upfront and honest. We may have painted a somewhat romantic picture of the hospitality industry. And for the most part it can be like that. But the truth is, you can find yourself being an abused, overworked new age slave in a grimy dish pit in who knows what hotel. Yes, some hospitality fairy tales turn out to be nightmares. In fact, there is a group on facebook dedicated to its hate for the hospitality industry, currently over 22,000 members strong. But well, you can’t please them all.
Now, these 10 reasons have been great to think about, but there are so many more. Alright, not all jobs are going to be like working with the great staff members in the universe, doing the easiest job ever and everybody loving you for it, but if you’re considering getting into hospitality, you really should do it now. Visit our hospitality jobs section and begin to apply!
School leavers picking up their GCSE results have been urged to consider careers in the hospitality sector – with employers claiming it ‘offers young people more than just a salary.’
According to research by, 53 per cent of the 1,600 school leavers over the last year have said that they would consider a career in the industry, double the number of those in research carried out in 2005.
Pizza Hut Restaurants HR director Kathryn Austin was happy to hear the news, saying that hospitality was ‘a great industry to consider for people of all academic backgrounds’.
She said: “A career in hospitality is absolutely worth considering as it offers young people far more than just a salary. It also enables people to build a host of important work and life skills, such as customer service, communication, the ability to multi-task and gain an insight into how a business operates.”
However, companies in the industry are still struggling to recruit staff with the right skills and calls have been placed on the education system to better prepare those looking to leave education for the world of work.
“Basic literacy, numeracy and IT skills are essential to every job and employers are reluctant to hire if they have to plug the gap where compulsory education has failed. This continues to be a concern for our members, who tell us that they have difficulty in finding the school leavers with the right skills, experience and work ethic.”
“The situation remains that many young people entering the job market lack the basic skills employers are looking for and hold unrealistic views of the workplace,” said Phil Orford, chief executive of the Forum of Private Business.
Work experience and attitude
Springboard chief executive Anne Pierce has said that ‘offering work experience to young people was a way to both influence career choice and help ready people for work’.
She said: ”On-going Springboard research into the influences around career choice shows that there are many factors that contribute to the career decision process – and we’re here to help ensure that the hospitality, tourism and leisure industry is well portrayed in all of them – on-line; social media; careers magazines; consumer press; speakers in schools and TV and radio, but work experience remains the biggest influence on career decisions – it is the deal breaker.
Hospitality jobs are in high demand, according to new research. The latest Hospitality Employment Index report from Caterer.com and People 1st showed that there has been a 17 per cent increase in applications for hospitality jobs and the figure doesn’t seem to be slowing.
The results across the UK were pretty consistent, providing an indication that there’s been a rise in people attempting to boost their career development in the hospitality sector accordingly.
In the north-west alone, applications rose sharply by 43 per cent, almost reaching half of the previous research, while London recorded an increase of 35 per cent.
Scotland saw a huge rise of 71 per cent, just trailing slightly behind Wales, who saw an even better rise with a humungous 114 per cent rise in applications.
Brian Wisdom, chief executive of People 1st, said that skills shortages continue to be a problem in the sector.
He said: “Despite these high levels of competition, some businesses still struggle to recruit people with the skills and personalities they need. Within the hotel industry, not only does this affect overall productivity levels but it also has a knock-on effect to labour turnover.
“This results in an ongoing need to replace staff who lack the motivation and commitment to remain with the company for a prolonged period.”
Skill shortages are not the only problematic thing in the hospitality sector. Research by jobs board jobs.ac.uk showed that 30 per cent of organisations found it tough to source new talent over the past year.