General Manager - Premium Conference & Events Venues

Central London
Salary: £52,000 per annum + Individual Performance Bonus

An exciting opportunity has arisen for an experienced General Manager to lead the operations of two high-profile conference and training venues in the heart of Central London.

This is a senior leadership position, reporting directly to the Managing Director and overseeing a multidisciplinary management team across operations, client services, events, food & beverage and kitchen operations. You'll play a vital role in driving commercial performance, delivering exceptional client experiences and ensuring operational excellence across both venues.

The successful candidate will also play a significant part in the continued growth and development of the business, including supporting the successful launch and ongoing operation of a newly developed venue.

The Role

You'll be responsible for the overall operational and commercial performance of both venues, ensuring outstanding service delivery while maintaining strong financial control.

Key responsibilities include:

• Leading and developing a team of departmental managers

• Driving operational excellence and consistently high service standards

• Managing budgets, costs and venue profitability

• Working alongside senior leadership to deliver business strategy and achieve KPIs

• Supporting sales activity through client relationship management, venue show-rounds and handling high-value enquiries

• Maximising venue utilisation, pricing and diary management

• Overseeing health & safety, compliance, facilities and building standards

• Working closely with catering teams to ensure exceptional food and hospitality standards

• Producing management reports and analysing operational performance

• Building a positive, high-performing culture across both venues

About You

We're looking for a commercially minded hospitality professional who combines exceptional operational leadership with a passion for delivering outstanding customer experiences.

You'll ideally have:

• Previous senior management experience within conference venues, meeting venues, training centres or quality hotels

• Strong commercial awareness with experience managing budgets and profitability

• A proven track record of leading large operational teams

• Experience within the MICE or events sector

• Excellent client relationship and stakeholder management skills

• Strong organisational and decision-making abilities

• Excellent communication and leadership skills

• The ability to balance strategic thinking with hands-on operational management

Working Hours

• Monday to Friday

• 45 hours per week (typically between 8:00am and 7:00pm)

• Flexibility to attend occasional evening client events

• Very occasional weekend working with time off in lieu or overtime available

Benefits

• Individual bonus scheme linked to commercial performance

• Company pension scheme

• Complimentary lunch and refreshments

• Employee Assistance Programme

• Retail, hospitality and lifestyle discounts

• Life assurance (3x salary after probation)

• 22 days annual leave, increasing annually to 25 days

• 8 Bank Holidays plus discretionary Christmas shutdown

• Opportunity to play a key role in the launch and growth of a flagship London venue