Hospitality Recruitment Agencies Brochure

Reception Manager

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Location: Crewe, Cheshire

Salary: £22000 - £25000 per annum company benefits

Date posted: 12/6/2019

Employer type: Hotel

Job type: Reception/Concierge

Contact: Katie Pell

Ref: KP-4469

JWR are currently recruiting a Reception Manager on behalf of independently run, 100 bedroom hotel near Crewe currently undergoing an exciting refurbishment.

As Reception Manager you will oversee the daily operations of the front desk whilst managing and developing the team of 5 receptionists. You will recruit, train and develop your team to develop excellent customer at all times.

You will supervise end of shift, issuing refunds, take deposits for accommodation, review daily arrivals ensuring all special requests and VIPs' are catered for, handle any queries and resolve any in room issues promptly.

As Reception Manager, you will play a big part in assisting the hotel in achieving its key accountability's relating to; Profitability, Quality, Staff & H & S. you will have excellent customer and interpersonal skills and be someone who is a natural team leader and brand ambassador.

The Reception team are responsible for maximising room revenues in line with hotel standards as well as providing first class customer service to all guests in a polite and courteous manner.

You are expected to perform guest check-ins and check-outs, providing excellent customer service and wherever possible going the extra mile to ensure total guest satisfaction.

Ideally you will have experience in a similar role in a small - medium sized property, excellent customer service and communication skills and have a passion for delivering outstanding customer service at all times

Salary up to £25,000 benefits

Kindly note due to our client's requirements, you MUST be a current EU resident to apply for this role.

James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners.

We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you.

James Webber Recruitment are acting as an employment agency in relation to this permanent vacancy.

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