Hospitality Recruitment Agencies Brochure

Guest Experience Manager

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Location: Worcester, Hereford & Worcester

Salary: £22000 - £26000 per annum

Date posted: 13/8/2019

Employer type: Hotel

Job type: Reception/Concierge

Contact: Katie Pell

Ref: KP-4873

JWR are pleased to be partnering with a luxury 4* Hotel & Spa in Worcester, currently in the process of renovation & expansion, seeking an exceptional, customer focused individual to engage a team of receptionists and a reservations agent to deliver a memorable guest experience from initial enquiry through to departure.

As Guest Experience Manager, you will come from a 4* hotel background, with management experience from front desk as well as an excellent understand of the reservations department.

As Guest Experience Manager you will

  • Be involved with the management and all day-to-day reception and reservation duties
  • Be responsible for ensuring a smooth-running reception desk at all times
  • Deal with guest queries and requests efficiently, ensuring this is carried out through your team
  • Provide first class customer service and should be highly organised with good communication skills, both face to face and over the phone
  • Be a good team player, and be able to work on your own initiative when necessary
  • You will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.
  • Have strong management and leadership skills
  • Knowledge and experience of Opera would also be an advantage.

If you are a Reception Manager or Senior Reservations Agent who is friendly, outgoing and enjoys providing excellent guest service and are looking for a challenging and rewarding role, then this could be your ideal opportunity.

A generous salary of up to £26,000 is on offer for the successful Guest Experience Manager

Due to the location of the venue, candidates must hold a UK driving license and have their own vehicle.

Kindly note due to our client's requirements, you MUST be a current EU resident to apply for this role.

James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners. We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you.

James Webber Recruitment are acting as an employment agency in relation to this permanent vacancy.

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