Hospitality Recruitment Agencies Brochure

Head Receptionist - Luxury Hotel - Cornwall - From £22k

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Location: Cornwall, Cornwall (TR7 2NG)

Salary: £22000 - £24000 per annum Additional Benefits

Date posted: 11/9/2019

Employer type: Hotel

Job type: Hotel Management

Contact: Rob MacDonald

Ref: RM-4947

Head Receptionist / Front Office Manager

Luxury Hotel - Cornwall

I am currently working with a busy, Luxury hotel in the Cornwall area looking for an experienced, warm & welcoming Head Receptionist, full of enthusiasm and passionate about providing the highest levels of service to their guests within this 90 bedroom property.

As Head Receptionist, you will be responsible for overseeing all reception and front desk duties as well as supervising and training the team.

You will support the Hotel Operations Manager with operational activities such as recruitment, training & development of new and current team members, performance reviews and designing Rota's. You will understand the importance of efficiently maintaining accounting aspects, taking responsibility for; banking, third party payment, sales ledgers & guest bills.

As the Head of Reception, you will act as a first point of call, dealing with any guest complaints or queries in a quick and effective manner. You will encourage the achievement of set targets and goals, providing support where necessary to the reception team.

Requirements

  • Previous supervisory/management experience within a similar 4/5* environment
  • Good understanding of PMS systems such as Fidelio/Opera/Protel/Guestline
  • Excellent customer service.
  • An effective communicator, experienced in complaint handling
  • Ensure the smooth running of reception on a day to day basis
  • Be fully aware of room availability and ensure all opportunities are taken to maximise sales
  • Welcome all guests, and ensure check-in and out procedures are handled to the highest of standards
  • Positive attitude, ability to work well under pressure with excellent communication skills
  • Hungry to progress and develop your career

The Package / Benefits / Opportunities:

  • From £22k
  • Free membership to luxury leisure facilities
  • Personalised development and training plans
  • Free on-site parking
  • Discount on dining, accommodation & spa treatments for yourself, family & friends
  • 28 days holiday which increases with service
  • Free meals on duty

James Webber Recruitment are acting as an employment agency in relation to this permanent vacancy.

James Webber Recruitment prides itself on providing the highest quality of hospitality candidates and due to the high volume of applicants, please note that we will only be in contact with you if your application is successful, however we will retain your details on file and advise you about future opportunities which may be suitable.

Your details will be treated in the strictest confidence as per GDPR guidelines and you can opt out at any time.

ONLY CANDIDATES ELIGIBLE TO LIVE AND WORK IN THE UK MAY APPLY.

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