Hospitality Recruitment Agencies Brochure

Reception Shift Leader

Apply Now

Location: Coventry, West Midlands (County)

Salary: £8.00 - £9.60 per hour company benefits

Date posted: 10/10/2019

Employer type: Hotel

Job type: Reception/Concierge

Contact: Katie Pell

Ref: KP-5186

JWR are pleased to be representing a luxury 4* Hotel & Spa near Coventry as they seek welcoming and enthusiastic Receptionists to join their front of house team, either at entry level or shift leader level.

Duties will include:

  • To ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel.
  • To be a point of contact for all hotel guests and to deal with all situations in a polite and courteous manner.
  • To ensure that the correct rooms are allocated to the VIPs and guests according to correspondence and request in the absence of the Reception Manager or their Assistant
  • To check guest in and out of the system quickly and efficiently
  • To answer the phones within three rings and to transfer any calls as necessary with an appropriate talk line
  • To ensure that the hotel has the correct information and requirements for all guests as they check in
  • To up sell whenever appropriate by offering upgrades or a booking in the Restaurant

The ideal candidate will have experience within a customer facing role, ideally in a similar position, however full training is offered for more junior candidates.

This is a full time, 40 hour contract role. You will be required to work 5 days out of 7 and willing to work morning, evening and weekend shifts.

Dependant of experience, an hourly rate of £8.00 - £9.60 is on offer for the successful candidate.

Apply Now