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Head of Spa Operations - High Volume Resort - South West

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Location: Cardiff, Cardiff (CF10 1EP)

Salary: £36000 - £42000 per annum Bonus & Additional Benefits

Date posted: 14/9/2020

Employer type: Hotel

Job type: Leisure Management

Contact: Rob MacDonald

Ref: RM-5890

Head of Spa Operations

Iconic, Top Rated, Big Volume Resort

JWR is excited to be working with one of the South West's most Iconic Resorts looking to recruit an experienced Spa Manager to take on the role of Head of Spa Operations across the resort.

Top-rated business & leisure resort with 200 rooms, multiple restaurants, exceptional spa & leisure facilities.

As Spa Manager, you will continually surpass expectations and lead a motivated and successful Spa team to deliver the very best in guest experience whilst having a key focus of driving revenue and maximizing profitability.

As Spa Manager, you will ensure that the Spa is operating to provide a consistent service in line with the Hotels guidelines and ethos.

Reporting to the Operations Director and Director of Golf and Leisure, as Spa Manager you will be professional, knowledgeable, and dedicated in delivering 5* experiences whilst being highly attentive with strong communication and interpersonal skills. You will be confident building relationships with Spa members and hotel guests and be friendly and enthusiastic with a drive to help the Spa to continue to thrive and grow.


  • Ensuring the smooth day to day running of all Spa operations including Beauty Bar.
  • Continually surpassing guest's expectations and leading the team to deliver outstanding guest comfort and seamless attention to detail.
  • Developing and managing a dedicated Spa team, encouraging personal progression and identifying training needs and opportunities.
  • Contributing to budget management, stock control and monitoring and reporting on the Spa's financial performance, including treatments, retail, F&B and memberships.
  • Ensuring that the agreed wage percentage remains within budget.

The Person

  • A genuine passion for health and well-being.
  • Previous experience managing a high-volume luxury Spa to a 5* standard
  • The ability to recruit, motivate, support and train the Spa team.
  • The motivation to continually exceed guest expectations and develop The Spa offering.
  • Industry recognised qualifications.

The Package / Benefits / Opportunities:

  • Salary From £36-£42KDOE Bonus.
  • Discounts across the resort and great opportunities to continue to develop and progress career within a premium offering

James Webber Recruitment is acting as an employment agency in relation to this permanent vacancy. James Webber Recruitment prides itself on providing the highest quality of hospitality candidates and due to the high volume of applicants, please note that we will only be in contact with you if your application is successful.


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