Deputy Operations Manager - Top Rated Hotel & Spa - Devon

Deputy Operations Manager

Top Rated Hotel & Spa with Award winning Restaurant

JWR is currently recruiting for a highly ambitious and passionate Hotel Operations Manager with experience within a 4/5 Star background looking for their next challenge.

As Hotel Operations Manager, you will operate and manage the overall day to day activities within the hotel with key focus across the FOH and F&B operation, maintaining the highest levels of 5* Guest Service at all times, ensuring a smooth Guest Journey is delivered during all points of their guests visit from arrival to departure.

You will identify and maximise all sales opportunities and develop the team to do the same.

This is a key position within the business, so the person has to be extremely hard working, dedicated and committed to go the extra mile for their guests, a real people's person, but very much a hands-on person as this is not an office role.

Required Skills:

• Experience within 4/5* environment of at least 12 months.
• Continually monitor the quality of standards in line with client's policies and AA standards
• Oversee all departments within the hotel on a daily basis, assisting department heads in maintaining a smooth operation.
• Responsible for ensuring the highest standards of Health, Safety & Hygiene across all departments
• Monitor and maintain existing F&B control systems ensuring correct profit levels are achieved and maintained.
• Maintain excellent guest relations at all times, seeking feedback to ensure their requirements are always met and their experience within the hotel is of the highest standard.
• Be aware of the revenue and GOP targets, updating your team regularly on how their departments are performing in terms of sales and cost control
• Strong leader and developer of people, you will have an active interest in the interview and selection of your team members.
• Ensure the security of cash, stock and company property are managed
• Carry out regular audits within all departments ensuring standards are being met, and action plans completed to address any concerns.

The Package / Benefits / Opportunities:

• From £35k+ Bonus, depending on experience
• Discounted rates across the group
• Meals on duty
• Complimentary Spa & Leisure Membership
• Discounted rates throughout group
• Company pension scheme
• On-site parking
• Wellness programmes

James Webber Recruitment are acting as an employment agency in relation to this permanent vacancy.

Kindly note due to our client's requirements, sponsorship is not available for this position for those who are not based in the UK or not holding settled status.

James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners. We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you.

Your details will be treated in the strictest confidence as per GDPR guidelines and you can opt out at any time.

Only candidates eligible to live and work In the UK may apply

Kindly note due to our client's requirements, sponsorship is not available for this position for those who are not based in the UK or not holding settled status.

James Webber Recruitment is operating as a recruitment agency with respect of this vacancy.

James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners. We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you.