Assistant Reservations Manager - Restaurant- Mayfair- Upto 35k

Assistant Reservations Manager Needed for a Lifestyle Restaurant, Exclusive Mayfair Areas, Up To £35,000 + Benefits

Immediate Start

An exciting opportunity has arisen for an experienced Assistant Reservations Manager to join a quality restaurant company based in the exclusive Mayfair areas. The client is proud of their strong customer relationships and friendly atmosphere and are looking for experienced Assistant Reservations Manager who can meet the high standards needed to cover the reception desk. Due to the demand to servicing their discerning clients, they are looking for like minded individuals who have worked in a high class fine dining restaurant with experience in reception management to join their team on a permanent basis.

Job Description

As an Assistant Reservations Manager you will be responsible for:

• Taking telephone calls
• Providing a warm welcoming service over the phone
• All aspects of guest relations
• Assisting in general enquiries including bookings and reservation requests, dealing with enquiries & follow up calls
• Dealing and solving problems
• Overseeing the reservations team
• Regular show rounds and dealing with event enquiries
• Used to dealing with medium to large reservations teams and working at a high volume pace
• Train new staff on the reservations system
• Follow company and department procedures
• Having good admin skills
• Help assist and support Co - workers
• Identifying problems and reacting to resolve the issues

The Ideal candidate will be:

• Experienced in a similar reservation role within high end restaurant at management level
• Be able to work within a small team and individually
• Be able to work in a high demanding environment
• Pays a lot of attention to detail
• Supervise billing arrangements
• Must have high customer service skills with great telephone manners
• Having a well rounded knowledge of the inner workings of a luxury restaurant
• Understand working with different reservation systems including bookatable, opentable etc
• Being able to act upon different situations in a precise and professional manner
• Able to follow clear instructions
• Used to dealing in a fast paced restaurant environment
• Used to dealing with reports
• Being proactive and being able to think on their feet
• Used to dealing with different types of clientele with customer service being the top priority

The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record in a fine dining restaurant at an Assistant Reservations Manager level.