Hotel Front of House Manager


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https://www.jwrecruitment.co.uk/5347/job2023-06-01 08:32:111970-01-01 JW Recruitment
Job Type Permanent Full Time
Location Loughborough, Leicestershire
Area Leicestershire, England Leicestershire England Loughborough, Leicestershire
Sector Reception/Concierge
Salary £32000 - £40000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref LR-8310_1685604732
Description

Role: Front Of House Manager - 4-star Hotel
Salary: between £32-£40,000 depending upon experience
Location : Leicestershire

Employee Benefits include:
Up to £1200 per year in tips (full-time equivalent)
Free meals on duty
Free parking on site with discounted electric car charging
Free transport form 2 locations locally.
Use of gymnasium, exercise classes and areas of the Spa
Discounts in all retail outlets
Discounts on beauty treatments, meals in our Dining Room and other food and drinks
Discounts for you, your family and friends to visit (T&C apply)

This is a modern, relaxed Leisure & Spa Retreat hotel located in the stunning Leicestershire countryside with around 100 bedrooms is looking for an experienced and enthusiastic Front Of House Manager who is all about the guest experience during the guests stay, and be responsible for Reception, Nights & Housekeeping departments.

We are looking for an experienced and enthusiastic Front Of House Manager who can lead your team to provide the very best guest experience at all times, from arrival to departure.

You will be managing the daily operation and coordination of front of house operations which includes Reception, Night team and Housekeeping ensuring the smooth running of shifts and delivery of Brand Standards.

  • Management and analysis of guest satisfaction levels
  • Maximise room occupancy, recognising guests needs to promote hotel services and in-house facilities.
  • Setting of departmental objectives, policies and targets and rotas.
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Communicating with Management regarding employee and customer service issues


Personal qualities required are:

  • Previous experience of managing a reception, nights and housekeeping teams at Manager level within a recognised branded hotel company.
  • Must be from a hotel environment and able to work early and late shifts, working 5 days out of 7.
  • The ability to supervise and lead a team within a fast-paced environment.
  • Be self-driven, able to work within a team and be willing to be 'hands-on' at all times.
  • Be an excellent team player whilst having first class attention to detail.




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