Front Office Manager

ROLE: Front Office Manager - Prestigious Hotel Group
LOCATION: Liverpool
SALARY: £32,000 plus Bonus up to £2k
* great company Development programme
* Company pension
* company benefit scheme, discounts on hotel stays, dining and activities within the group.
* free staff meals and full uniform is also provided.

This stunning hotel retreat in the heart of Liverpool is looking for an experienced and enthusiastic Front Office Manager who can lead the team to provide the very best guest experience at all times, from arrival to departure.

* You will be managing the daily operation and coordination of front of house operations which includes Reception, concierge and Nights, ensuring the smooth running of shifts.
* Management and analysis of guest satisfaction levels
* Maximise room occupancy, recognising guests needs to promote hotel services and in-house facilities.
* Setting of departmental objectives, policies and targets and rotas
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
* Communicating with Management regarding employee and customer service issues

Personal qualities required are:

* Previous experience of managing a reception team at Manager level within a recognised branded hotel company.
* Opera Knowledge will be an advantage.
* Must be from a hotel environment and able to work early and late shifts, working 5 days out of 7.
* The ability to supervise and lead a team within a fast-paced environment.
* Be self-driven, able to work within a team and be willing to be 'hands-on' at all times.
* Be an excellent team player whilst having first class attention to detail.