Reception Manager

ROLE: Reception Manager - Holiday Resort
LOCATION: Lancaster
SALARY: £28,619 per year plus bonus and incentives OTE circa £32k

A luxury country house hotel situated within the stunning Lancashire countryside are looking for an experienced Reception Manager to join the team. The hotel has resort style accommodation which is used as a small exclusive timeshare surrounded by picturesque villages.

* We need a Reception Manager who can lead a small team of receptionists and night staff to provide the very best guest experience at all times, from arrival to departure.
* You will be managing the daily operation with a team, ensuring the smooth running of shifts. This is a full-time role working 40 hours per week working 5 days out of 7. This will include weekends on a rota basis - something you will be responsible for.
* Other responsibilities will include organising, recording and monitoring all purchases relating to the resort reception, administration and onsite Shop.
* Management and analysis of guest satisfaction levels by looking past the front desk and in other areas too.
* Present a welcoming impression to our guests by all reception staff both on the telephone and in person.
* Communicating with Management regarding employee and customer service issues

Personal qualities required are:

* Previous experience of managing a reception team of 6 at Manager or Supervisor level, ideally from a hotel environment
* The ability to supervise and lead a team within a fast-paced environment.
* Be self-driven, able to work within a team and be willing to be always 'hands-on'
* Have excellent personal presentation and encourage that in your team.
* Be an excellent team player whilst having first class attention to detail