Front Office Manager

ROLE: Front Office Manager
LOCATION: Liverpool city centre
SALARY: £32- 34,000 plus Bonus up to £2k
* great company Development programme
* Company pension
* company benefit scheme, discounts on hotel stays, dining and activities within the group.
* free staff meals and full uniform is also provided.

This stunning 4 star hotel retreat in the heart of Liverpool is looking for an experienced and enthusiastic Front Office Manager who can lead the team to provide the very best guest experience at all times, from arrival to departure.

* As Front Office Manager, you will be managing the daily operation and coordination of front of house operations which includes Reception, Concierge and Nights teams.
* Management and analysis of guest satisfaction levels
* Maximise room occupancy, recognising guests needs to promote hotel services and in-house facilities.
* Setting of front office departmental objectives, policies and targets and rotas
* Ensure the front office Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
* Communicating with Management regarding employee and customer service issues

Personal qualities required for a Front Office Manager are:

* Previous experience of managing a front office department at Front Office or Reception Manager level within a recognised branded hotel company.
* Opera Knowledge will be an advantage.
* Must be from a hotel and able to work early and late shifts, working 5 days out of 7.
* The ability to supervise and lead a team within a fast-paced environment.
* Be self-driven, able to work within a team and be willing to be 'hands-on' at all times.
* Be an excellent team player whilst having first class attention to detail.