Reservations Coordinator

Role: Reservations Coordinator - 4-Star Hotel
Location: Near Cardiff
Full-Time | Monday to Friday | Office-based in the hotel
Salary: Negotiable + Incentives

Are you an experienced hotel professional with a passion for delivering exceptional guest service? Our client, a modern and corporate 4-star hotel located near Cardiff, is seeking a Reservations Coordinator to join their friendly and fast-paced team.
This is an ideal role for someone with previous hotel or central reservations experience who thrives in a professional, customer-focused environment.

Why Apply?
* Competitive base salary with generous performance-based incentives
* Work with a great on-site team who know how to have fun while delivering results
* Complimentary meals while on duty
* Excellent career progression within a large international hotel group
* Access to Friends & Family room rates across the hotel network
* Ongoing training and development opportunities

Your Key Responsibilities:
* Handle all bedroom reservations across multiple channels including individual, corporate, group, leisure, and event-related bookings
* Respond promptly and professionally to all enquiries to maximise hotel occupancy and revenue
* Build strong rapport with regular and corporate guests
* Ensure all reservation details are accurate and complete

What We're Looking For:
* Previous experience in a hotel reservations role (4-star environment or central reservations preferred)
* Strong organisational and communication skills with an excellent telephone manner
* A genuine commitment to delivering outstanding guest service
* Familiarity with booking systems (Opera, Reslynx or similar) is advantageous

You must have the right to live and work in the UK - no sponsorship available at this time.