Front office Manager

https://www.jwrecruitment.co.uk/7553-front-office-manager/reception/concierge/oxfordshire/job2025-07-18 14:57:532025-08-14 JW Recruitment
Job Type Permanent Full Time
Location Oxfordshire
Area Oxfordshire, England Oxfordshire England Oxfordshire
Sector Reception/Concierge
Salary £35000 - £40000 per annum + Great Company Benefits
Start Date ASAP
Advertiser remoteapi
Job Ref AD - 10872_1752847073
Employer Hotel
Description

Front Office Manager - Luxury Hotel & Spa - Oxfordshire

Location: Oxford
Salary: Competitive base Negotiable, circa £38,000
Accommodation: Live-in available
Perks: Outstanding career development, stunning countryside location, wellness-focused environment

Are you a dynamic hospitality professional ready to lead the front office operations of a luxurious countryside Hotel & Spa near Oxford? We are seeking an exceptional Front Office Manager to join our senior leadership team and take ownership of the guest experience from arrival to departure.

About the Role:

As Front Office Manager, you will be the face of our property, managing the day-to-day operations of Reception, Concierge, and Guest Services teams. You'll lead with passion, ensure impeccable service standards, and cultivate a culture of warmth and professionalism.

Key Responsibilities:

  • Lead and motivate the front office team to deliver five-star service

  • Oversee check-in/check-out processes, reservations, and guest relations

  • Maintain high standards of presentation, guest interaction, and operational efficiency

  • Handle guest concerns with confidence and care, using strong conflict resolution skills

  • Collaborate with other departments to enhance the overall guest experience

  • Train, coach, and develop front office staff, fostering a high-performance team culture

Requirements:

  • Proven experience in a Hotel Front Office, Head Reception, Front of House Management, or equivalent role

  • Strong people management experience - leading, developing, and inspiring teams

  • Passion for hospitality, guest satisfaction, and premium service delivery

  • Skilled in negotiation, conflict resolution, and maintaining composure under pressure

  • Professional, quality-driven, and results-oriented

What We Offer:

  • Competitive base salary negotiable, approx. £38,000

  • Live-in accommodation in a picturesque countryside setting

  • Opportunities for career progression and personal development

  • A supportive and values-driven team culture

  • The chance to be part of a prestigious hotel and spa with a strong reputation for excellence


If you're ready to elevate your hospitality career in a setting that blends luxury, relaxation, and exceptional service, we want to hear from you.

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