Front of House Operations Manager

Front of House Operations Manager - Iconic Scottish Hotel

Are you a dynamic hospitality professional with a passion for delivering exceptional guest experiences? We are working in partnership with a well-established, leisure-focused hotel in Scotland to recruit a Front of House Operations Manager - a key leadership role at the heart of this vibrant property.

This is a hands-on operational position that offers real variety and the chance to be part of a friendly, guest-focused team in a stunning location. The hotel caters largely to leisure guests, so warmth, flexibility, and a genuine love for hospitality are essential.

Front of House Operations Manager package.

• A basis salary of IRO £43'000 negotiable.
• A performance related bonus of 10%
• Discounted accommodation and associated company benefits
• A self-contained apartment
• Other wider company benefits

The Role

As Front of House Operations Manager, you'll take ownership of all key front-facing departments, including: Reception, Night team, Maintenance and Duty Managers.

You'll be responsible for the smooth daily running of the operation, ensuring high standards of service and safety, and that the guest journey is seamless from arrival to departure. This is a visible, guest-engaged role - you won't be managing from behind a desk.

Key Responsibilities of the Front of House Operations Manager

• Lead and support your department heads to ensure consistent, high-quality service
• Act as the main point of contact for guests during their stay
• Ensure strong communication and coordination across Reception, Nights, Maintenance and duty teams
• Take ownership of shift patterns, rota management and department training
• Conduct regular walkabouts, safety checks, and team briefings
• Handle guest feedback and resolve issues in a proactive, professional manner
• Drive a culture of accountability, positivity, and teamwork

About You

• Previous experience in a similar role within hotels or resorts
• Strong background in front office operations, ideally with maintenance or night management exposure
• A natural host - confident, calm under pressure, and guest-centric
• Experience leading and developing multi-functional teams
• Comfortable with a hands-on approach - visible leadership is a must
• Tech-savvy and familiar with hotel PMS systems (e.g., Opera, Guestline, etc.)

What's In It For You?

• A varied and rewarding role with real autonomy
• Opportunity to work in a beautiful Scottish setting
• Supportive management and development opportunities
• Accommodation available if relocation is required
• Staff discounts and benefits package