Luggage Porter - Luxury 5-Star Boutique Hotel, Central London
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| Job Type | Permanent Full Time |
| Location | West End, London |
| Area | London, England |
| Sector | Reception/Concierge |
| Salary | £26700 - £35000 per annum + Excellent benefits package |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | CM-11025_1760014430 |
- Description
Luggage Porter - Luxury 5-Star Boutique Hotel, Central London
Salary: Up to £26,700 + Service Charge
Location: Central London
Employment Type: Full-time, PermanentAre you passionate about creating memorable first impressions?
Our client, a prestigious five-star boutique hotel in the heart of Central London, is seeking a professional and energetic Luggage Porter to join their Front of House team.What's in it for you?
Competitive salary up to £26,700 plus service charge
Health cash-back plan
Meals on duty
Contributory pension scheme
Loyalty rewards and referral bonuses
28 days' holiday (including 8 public holidays)
Discounted dental and health cover with HSF
Exclusive hotel discounts: special rates for team members, family, and friends across a global collection of luxury hotels, including F&B discounts
Personal development opportunities with unlimited access to online learning platforms
Career progression: access to a worldwide network of over 350 hotels (subject to right-to-work regulations)
High street discounts through Perks at Work
The successful candidate must have eligibility to work in the UK.
Key Responsibilities:
Provide a warm and professional welcome to all guests, offering assistance at the hotel entrance and lobby.
Handle luggage with care and precision, ensuring smooth arrivals and departures.
Maintain awareness of guest needs, ensuring an efficient, seamless experience throughout their stay.
Assist with daily Front of House operations, always upholding the highest service standards.
Support with health and safety compliance, including participation in regular fire safety drills.
Manage guest requests, feedback, or complaints promptly and professionally.
Communicate clearly and confidently with both guests and colleagues, in person, on the radio, and in writing.
What We're Looking For
A valid driving licence
Energy and stamina - this is a physically active role
A genuine passion for hospitality and guest service
Strong knowledge of London's attractions and hidden gems
Fluent English communication skills (additional languages are an advantage)
A positive, proactive attitude and polished personal presentation
