Reception Manager

Reception Manager - 4-Star Hotel
Wrexham
£32,000 + Career Development Opportunities

An exciting opportunity has arisen for an experienced Hotel Reception Manager or a Reception Supervisor with at least 12 month's experience in a larger hotel to join a busy and well-established 4-star property located on the outskirts of Chester.

We are looking for a hands-on, guest-focused individual to lead and develop a Front Office team, ensuring the smooth day-to-day running of reception and nights. This is a highly visible role within the hotel where you will be responsible for delivering an exceptional guest journey from arrival through to departure.

The Role:
* Leading the daily operation of the Front Office department and ensuring smooth and efficient shift management
* Monitoring guest satisfaction and identifying opportunities to improve service standards
* Maximising room occupancy and promoting hotel services and facilities
* Managing rotas, departmental standards and operational procedures
* Ensuring strong team knowledge of hotel products, pricing and local area information
* Supporting recruitment, training and ongoing development of the Front Office team
* Communicating effectively with senior management regarding guest service and operational matters

About You:
* Experienced Hotel Reception Manager or Reception Supervisor with a minimum of 12 month's experience in a larger hotel environment
* Strong working knowledge of Reslynx is essential
* Confident leading from the front within a busy hotel
* Highly organised, professional and guest-focused at all times
* Flexible approach with ability to work early/late shifts and occasional weekends
* Strong communication skills with excellent attention to detail
* Hands-on leader who enjoys supporting and developing a team

Please note: Applicants must already have the right to work in the UK. Sponsorship is not available for this position.