Learning and Development Manager

Learning and Development Manager - Surrey stunning Resort £45,000 Basic + Bonus and amazing company benefits

Learning and Development Manager Role Purpose:

Coordinate, design and deliver training and learning activities to support retention and development of colleagues and to deliver our mission to both staff and guests that you "feel better when you leave than when you arrived"

Knowledge and Experience acquired as a Learning and Development Manager within the luxury hotel sector is an essential requirement

• Ensure every employee participates in a formal induction
• Operate and deliver an in-house training programme to include induction, health & safety compliance, duty management, software induction, customer service, personal presentation, revenue optimisation and management development courses in keeping with a Luxury Hotel Product.
• Design and prepare supporting materials for in-house courses
• Source, book and coordinate attendance of externally provided training
• Assist in the management of apprenticeships and distribution of funds
• Maintain records and provide reports relating to training, such as qualifications, certificates and performance using the HR System "Access People"
• Ensure statutory qualifications are completed by relevant colleagues on a timely basis and evidence recorded as such
• Support managers and the HR team where learning interventions are required in cases of under performance.
• Support managers in developing documented and robust department inductions and ensure completion
• Coordinate the appraisal process ensuring all colleagues partake in regular meetings and learning objectives are followed up
• Devise and implement a training plan for star performers at all level for their future development.
• Support the HR team with HR projects and initiatives as required.