Guest Services Supervisor - Cotswolds


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

https://www.jwrecruitment.co.uk/job-search/7564-guest-services-supervisor-cotswolds/hotel-management/gloucestershire/job2025-07-23 09:35:081970-01-01 JW Recruitment
Job Type Permanent Full Time
Location Gloucestershire
Area Gloucestershire, England Gloucestershire England Gloucestershire
Sector Hotel ManagementReception/ConciergeReservation Manager
Salary £30000 - £32000 per annum + Tronc, Bonus & Additional Benefits
Start Date ASAP
Advertiser remoteapi
Job Ref RM-10885_1753259707
Description

Guest Services Supervisor - Luxury Residential Estate
Cotswolds, Gloucestershire
JWR is working with a prestigious and exclusive luxury estate located in the heart of the Cotswold Water Park, looking to recruit a Guest Services Supervisor to join a passionate hospitality team committed to providing seamless, personal, and elevated guest experiences.

Package

  • Up to £32k+ Tronc & bonuses
  • Private Health Insurance
  • 33 Days Holiday (including bank holidays)
  • Contributory Pension Scheme
  • Work within one of the UK's most unique and beautiful luxury residential destinations
  • Opportunities for growth within a forward-thinking, design-led organisation

About the Role
This is a hands-on, client-facing position ideal for someone who thrives in a dynamic, luxury hospitality environment. As a Guest Services Supervisor, you will act as a key point of contact for residents and guests, overseeing daily operations and ensuring every detail of their stay is flawlessly executed. You'll manage guest communications, coordinate logistics, and collaborate with cross-functional teams to deliver exceptional service across the estate.

Responsibilities

  • Lead front-of-house operations, including guest check-ins/outs and telephone support
  • Respond to and manage guest enquiries, bookings, and special requests
  • Use booking systems (such as Trybe and Opera) to manage accommodations and activities
  • Conduct pre- and post-arrival property inspections to ensure excellence and readiness
  • Oversee maintenance issues and coordinate with relevant teams for timely resolutions
  • Organise tailored experiences through pre-arrival calls and personalised itineraries
  • Assist with internal transportation and on-site logistics across the estate
  • Support event delivery and estate activities, ensuring a premium guest experience
  • Liaise closely with concierge, housekeeping, and activities teams to support service delivery

Requirements

  • Proven experience in high-end hospitality or events (ideally 4-star or above)
  • A genuine passion for luxury service and guest satisfaction
  • Strong interpersonal and communication skills
  • Highly organised with the ability to multitask in a fast-paced environment
  • Confident working independently and as part of a team
  • Tech-savvy; experience with Opera and Microsoft Office is a plus
  • Calm, professional, and always ready to go the extra mile

If you would be interested in discussing in more detail, send your CV today!

Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
Sign in
Register
Similar Jobs
  • Fixed Term Director Of Sales - Hotels -Upto 50k - Mon - Fri
    England, Kent
    Hotel Management
    £40000 - £50000 per annum + + Benefits

    Director Of Sales (MICE) - Hotel Company - Kent Areas- Up To 50K + Benefits

    (Fixed Term Contract - 12 months Guaranteed)

    Mon - Fri

    IMMEDIATE START

    We are currently recruiting a dynamic and proactive fixed term Director Of Sales - MICE to ...

  • Hotel Manager
    England, Kent
    Hotel Management
    £50000 - £55000 per annum + career development bonus and perks

    Hotel Manager - Kent

    This elegant luxury hotel with exceptional facilities is now looking for a passionate, engaging and commercial Hotel Manager to lead the team

    As Hotel Manager we do need you to have the following:

    previous experience of 60+ bedroom luxury 4 star fu...

  • Hotel General Manager
    Scotland, Perthshire
    Hotel Management
    £80000 - £85000 per annum + + Bonus + Benefits

    General Manager - 4 Hotel | Leading Corporate & Leisure Destination

    Remuneration

    A basic salary of Circa £80/85'0006 monthly bonusesDiscounted benefits across the group.

    Are you an experienced and commercially driven General Manager ready to take on an exciting new ...

Email Me Jobs Like This
Subscribed to similar jobs notifications

Our Company

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details