Front of House Manager - Luxury Retreat

https://www.jwrecruitment.co.uk/job-search/7738-front-of-house-manager-luxury-retreat/hotel-management/gloucestershire/job2025-10-06 15:34:462025-11-02 JW Recruitment
Job Type Permanent Full Time
Location Gloucestershire
Area Gloucestershire, England Gloucestershire England Gloucestershire
Sector Hotel ManagementReception/Concierge
Salary £38000 - £40000 per annum + Bonus & additional benefits
Start Date ASAP
Advertiser remoteapi
Job Ref RM-11019_1759761285
Employer Hotel
Description

Front of House / Guest Services Manager
Luxury Lakeside Retreat - Cotswolds
JWR is working with a stunning private lakeside estate in Gloucestershire, seeking an experienced Front of House Manager to lead their guest-facing team and deliver exceptional five-star service across the property.

Package

  • Salary £38,000 - £40,000 + Bonus
  • Free Parking
  • Discounts across the estate
  • Opportunities for career development and training

Role
Are you a warm, polished and service-driven hospitality professional looking to take the next step in a luxury lifestyle environment?
As Front of House Manager, you'll oversee the day-to-day guest experience, ensuring seamless service and attention to detail throughout.
You'll manage and motivate a small, dedicated front of house team, supporting a clientele that expects the highest standards of professionalism and discretion.

Responsibilities

  • Lead and develop the front of house and guest services teams
  • Ensure an exceptional and personal guest experience across all touch-points
  • Oversee daily operations, including arrivals, departures, and concierge support
  • Work closely with Housekeeping, F&B, Spa, Activities and Estate Operations to maintain smooth communication
  • Uphold brand standards and drive continuous improvement in service delivery

Requirements

  • Proven experience in a luxury hotel, resort, or private members environment
  • Naturally warm, professional, and confident in guest interaction
  • Strong leadership and team development skills
  • Excellent organisational abilities with a hands-on approach
  • Passionate about creating memorable guest experiences

If you would be interested in discussing in more detail, send your CV today!

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