Front Office Manager - 4-Star Hotel - Birmingham

Front Office Manager - 4-Star Hotel | Birmingham | £36,000-£38,000 + Excellent Benefits

Take the lead in one of Birmingham's most-loved 4-star hotels and run a Front Office operation that consistently delivers exceptional guest experiences.
Whether you're an experienced Front Office Manager or a Reception Manager ready to step up, this is a senior rooms leadership role where your ideas are valued, your development is supported, and your impact is visible from day one.
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Why this role stands out
* Lead the full Front Office department - including Reception, Night Manager, and Night Team - in a busy, branded hotel.
* Work with a respected hotel group known for investing in its people and offering genuine progression into Rooms Division or Operations Management.
* Take real ownership of service standards, guest experience, and team culture - your leadership will shape the guest journey.
* Join a hard-working but FUN team where people enjoy coming to work and supporting each other daily.
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What you'll bring
* Strong experience as a Front Office Manager or senior Reception leader in a 4-star or high-volume hotel (independent or branded).
* Confident knowledge of Opera PMS.
* A hands-on, visible leadership style - leading from the lobby, not behind a desk.
* Passion for coaching, motivating, and developing a high-performing team.
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What's in it for you
* £36,000-£38,000 salary depending on experience
* Varied hours with a good work/life balance - rotas planned fairly and sustainably, no endless double shifts
* Retail, restaurant and event discounts
* Family & Friends hotel discounts across the recognised and stable hotel group
* Free Leisure Club / Gym membership
* International employee-rate hotel stays across a global brand family
* Free on-site parking
* Free meals on shift - because hungry leaders can't deliver great service
* Room to grow with UK-wide and international progression opportunities
* Uniform provided
* Flexible working attitude and supportive leadership
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Eligibility
* Must be UK-based or have settled status (no visa sponsorship available)
* Previous experience in quality, high-volume hospitality is essential
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If you're ready to lead a talented Front Office team and put your stamp on a standout Birmingham hotel, apply today and take the next step in your rooms leadership career.