Learning & Development Manager

Learning & Development Manager - Luxury Hospitality Group

Location: Surrey
Job Type: Full-time
Salary: Competitive + excellent benefits

The Opportunity

A fantastic opportunity has arisen for a passionate and people-focused Learning & Development Manager to join a prestigious hospitality group known for its exceptional guest experience, high service standards, and world-class facilities.

This position plays a key role in shaping the development, retention, and progression of colleagues across two outstanding properties, supporting a culture of excellence and continuous improvement. If you are motivated by helping people grow and thrive, this role offers the platform to make a significant impact.

About the Group

The organisation is renowned for delivering luxury accommodation, outstanding dining, superb leisure facilities and warm, memorable service. Its two Surrey-based properties offer everything from fine dining to championship golf, wellness facilities, social events and family-friendly amenities.

The team is at the heart of every success-creating an environment where colleagues feel valued, supported and inspired to give their best every day.

Key Responsibilities

As Learning & Development Manager, you will:

• Develop, deliver and manage an in-house training programme covering induction, H&S compliance, customer service, software training, duty management, revenue optimisation and management development.

• Take a hands-on approach to training soft skills on the floor while supporting operational leaders with technical training.

• Implement a cross-department learning scheme to broaden front-of-house knowledge.

• Source, book and coordinate external training sessions.

• Assist with the management of apprenticeships and the distribution of levy funds.

• Maintain training records, re qualification schedules, certificates and performance data via the HR system, ensuring regulatory compliance.

• Lead the Health & Safety function across both properties-including risk assessments, food safety, allergen monitoring and departmental compliance.

• Support managers and HR with performance-related learning interventions.

• Ensure all departments have robust induction plans and completion records.

• Coordinate appraisal processes, track learning objectives and support annual performance cycles.

• Create development plans for high-performing team members at all levels.

• Support wider HR projects and initiatives as required.

About You

We are seeking someone with:

• Previous experience in a Learning & Development, Training Manager, or similar role within luxury Hospitality sector in the UK

• Experience building service excellence cultures

• A highly engaging, hands-on approach to on-the-job training

• Familiarity with LMS platforms

• Strong communication and interpersonal skills with the ability to inspire others

• A passion for developing people and enhancing operational standards

Benefits

• Competitive salary package + 10% bonus

• Company pension scheme

• Enhanced company sick pay, maternity and paternity

• Excellent career development opportunities

• Complimentary membership to leisure and country club facilities (gym, pool, spa, classes, etc.)

• Additional membership benefits for partner/spouse and children (after one year)

• Discounts on dining, hotel stays, spa treatments, golf and more

• Access to an employee engagement platform offering discounts, cashback, well-being tools and recognition awards

• Employee assistance programme (24/7 support)

• Complimentary annual overnight stay including breakfast

• Complimentary birthday breakfast for two

• Regular social events including annual staff party

• Free on-site parking

• A supportive environment committed to diversity and equal opportunities

Additional Information

• Applicants must have the right to work in the UK