Reception Manager - Luxury 4 Star Hotel - Upto 35k - Benefits

Reception Manager - Luxury Hotel Company - Up To £35,000 + Benefits - Windsor Berkshire Areas

IMMEDIATE START

Our client is seeking a professional, customer-focused Reception Manager to lead our front desk operations at our Windsor-based hotel. The successful candidate will ensure the smooth running of the reception team, deliver exceptional guest experiences, and maintain the highest standards of hospitality and professionalism.

Key Responsibilities

• Oversee all front desk operations including guest check-in/out, reservations, and concierge services

• Lead, train, and support the reception team to maintain a high level of service and professionalism

• Handle guest feedback and resolve any issues efficiently and empathetically

• Must understand Opera PMS systems

• Monitor and maintain front desk systems and processes, ensuring accurate billing and data entry

• Liaise with housekeeping, maintenance, and other departments to ensure seamless guest service

• Prepare and manage staff rotas, ensuring adequate coverage at all times

• Monitor performance, conduct appraisals, and provide coaching and support to reception staff

• Ensure compliance with all health & safety, data protection, and hotel policies

• Report directly to senior management with regular updates and performance reports

• Support with audits, occupancy reporting, and key performance indicators (KPIs)

Person Specification

Essential:

• Proven experience in a front office or reception management role, ideally in a 4- or 5-star hotel environment

• Strong leadership and people management skills

• Excellent communication and interpersonal abilities

• Proficient in using hotel management systems (e.g. Opera, Protel, or similar PMS)

• Ability to remain calm and professional under pressure

• Strong problem-solving skills and attention to detail

• Flexibility to work varied shifts including weekends and public holidays

Desirable:

• Hospitality or management qualification

• Knowledge of the Windsor area and local tourist attractions

• Experience with revenue and occupancy reporting

Salary & Benefits

• Competitive salary

• Staff meals while on duty

• Hotel discounts and benefits across the group

• Uniform provided

• Training and career development opportunities

• Pension scheme

• 28 days holiday (including bank holidays)