Hotel Operations Manager - Exeter

Hotel Operations Manager
Exeter
JWR is delighted to be recruiting for an experienced and people-focused Hotel Operations Manager for a well-established, branded hotel in the heart of Exeter.
This is an exciting opportunity for a strong operational leader who thrives in a fast-paced hospitality environment and is passionate about delivering outstanding guest experiences while developing high-performing teams.

Package

• Salary £45,000-£50,000 plus performance-related bonus
• Excellent training and ongoing professional development
• Clear progression opportunities within a respected hotel group
• Complimentary meals on duty
• Employee discounts across the brand
• Free on-site parking
• Supportive, inclusive, and people-first culture

The Role
Reporting directly to the General Manager, you will play a key role in driving operational excellence across the hotel. You will support and lead department heads to ensure smooth day-to-day operations while consistently delivering brand standards and memorable guest experiences.
This is a hands-on leadership role suited to someone who enjoys being visible on the floor, coaching teams, and continuously improving standards.

Responsibilities

• Operational Leadership: Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring consistency, efficiency, and quality.
• People Management: Lead, motivate, and develop departmental managers and their teams to achieve service and performance goals.
• Guest Experience: Champion guest satisfaction, manage feedback proactively, and implement service improvements.
• Financial Performance: Support budgeting, cost control, and revenue opportunities while maintaining service excellence.
• Health & Safety: Ensure full compliance with health, safety, and legal standards, creating a safe environment for guests and colleagues.
• Problem Solving: Act swiftly on operational challenges, using a calm, solutions-focused approach.
• Continuous Improvement: Identify opportunities to enhance productivity, quality, and team engagement.

Requirements

• Proven experience as an Operations Manager or senior hotel manager within a branded or quality-led hotel
• A confident, visible leader with a passion for developing people
• Strong understanding of guest service excellence and brand standards
• Commercially aware with experience managing costs and supporting budgets
• Resilient, adaptable, and solutions-driven
• Excellent communication skills with a collaborative leadership style

If you're ready to take the next step in your hospitality management career and would like to discuss this opportunity in more detail, apply today by sending your CV to JWR.
All applications will be handled in the strictest confidence.