Guest Services - Luxury Country Hotel
| Job Type | Permanent Full Time |
| Location | Dorset |
| Area | Dorset, England |
| Sector | Hotel ManagementReception/Concierge |
| Salary | £30000 - £35000 per annum + Bonus & Great Benefits |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | RM-11343_1776929473 |
| Employer | Hotel |
- Description
Guest Relations Executive
Luxury Country Hotel - Dorset
JWR is delighted to be working with a stunning luxury countryside hotel in Dorset, seeking a passionate and service-driven Guest Relations Executive to join its Front of House team.
This is a fantastic opportunity to be part of a high-end, destination-led property where personalised service, attention to detail and memorable guest experiences are at the heart of everything.The Package
- Salary up to £35k (DOE)
- Performance-based bonus & discretionary service charge
- Enhanced benefits package
- Ongoing training & professional development
- Supportive, high-quality working environment
- Support with accommodation / relocation
The Role
As Guest Relations Executive, you will play a key role in delivering a seamless and highly personalised guest journey from arrival through to departure.
You will:- Provide a warm, polished welcome and act as a true ambassador for the hotel
- Coordinate personalised itineraries including dining, wellness and on-site experiences
- Deliver full room and estate orientations to ensure a smooth arrival experience
- Manage guest profiles within the CRM system to enhance repeat visits
- Act as the main point of contact for guest enquiries, feedback and service recovery
- Work closely with housekeeping, F&B and wider teams to ensure seamless delivery
- Support daily briefings, events and seasonal guest experiences across the estate
- Maintain exceptional standards across all front of house areas
- Ensure compliance with Health & Safety and operational procedures
Requirements
- Previous experience within a luxury hospitality or guest relations role
- Naturally warm, engaging and professional with excellent communication skills
- Highly organised with strong attention to detail
- Proactive, intuitive and passionate about delivering exceptional service
- Confident using CRM systems and hospitality technology
- A strong team player who can also work independently
- Full UK driving licence (due to location)
- Flexibility to work evenings, weekends and peak periods
This is an excellent opportunity to join a beautifully designed countryside property where guest experience is everything and no two days feel the same.
For more information or to apply, please get in touch with JWR today.
