Wellness & Membership Manager

Wellness & Membership Manager - Luxury Spa & Private Estate
Cotswolds | Competitive Salary + Benefits
JWR is recruiting for an experienced Wellness & Membership Manager to join an exclusive luxury private estate in the Cotswolds, offering exceptional spa, fitness and well-being facilities within a prestigious hospitality environment.
This is an exciting opportunity for a commercially minded, hands-on spa and wellness professional to take responsibility for the day-to-day operation of a luxury spa and health club, whilst driving membership growth, engagement and retention.
Working closely with the senior management team, you will lead the spa, fitness and front-of-house teams, ensuring outstanding operational standards, exceptional member experiences and strong commercial performance.

The Opportunity

• Oversee the daily operation of a luxury spa, gym and health club.
• Manage and develop an established membership programme, driving new enquiries, renewals and retention.
• Lead, motivate and develop spa therapists, fitness professionals and reception teams.
• Maintain exceptional standards of service, presentation, cleanliness and facility maintenance.
• Manage treatment bookings, class schedules and facility utilisation.
• Take responsibility for departmental budgets, revenue, payroll, stock control and profitability.
• Ensure full compliance with health and safety, COSHH, pool operations and relevant legislation.
• Develop retail sales, treatment packages, wellness experiences and additional revenue opportunities.
• Work with the marketing team to deliver member events, wellness workshops and exclusive experiences.
• Build strong relationships with members, residents and guests, delivering a personalised luxury experience.

The Ideal Candidate

• Minimum 3-5 years' management experience within a luxury spa, health club or high-end wellness environment.
• Proven ability to manage day-to-day spa operations and multidisciplinary teams.
• Experience developing membership sales, engagement and retention.
• Strong commercial awareness, including budgeting, revenue generation and cost control.
• Good understanding of spa operations, health and safety compliance and facility management.
• Genuine passion for wellness, fitness and holistic well-being.
• Excellent interpersonal skills with the confidence to engage with a discerning membership base.
• A highly organised, proactive and visible leader who enjoys being involved in daily operations.
• Relevant spa therapy or wellness qualifications would be advantageous.

The Opportunity to Make an Impact
This role offers the opportunity to take ownership of an established luxury wellness operation, strengthen its membership offering and play a key role in developing the overall guest and member experience.
The successful candidate will combine strong operational management with a personal approach to hospitality, creating a welcoming, professional and commercially successful wellness environment.

Apply now through James Webber Recruitment for further information and a confidential discussion.