Front Office Manager - Opera Trained - Warwickshire - £32k

Front Of House Manager - Opera Trained - Warwickshire - £32k

The Job:
Our client is an independently owned Branded 4-star hotel in Warwickshire and are looking for an enthusiastic Front of house / Reception Manager to manage the day to day front desk operation of this 100 + bedroom hotel .

We need an experienced Hotel Front Office Manager to support the team to provide the very best guest experience at all times, from arrival to departure.

Your duties will include:
* managing the daily operation of the front desk, ensuring the smooth running of shifts.
* Management and analysis of guest satisfaction levels
* Maximise room occupancy, recognising guests needs to promote hotel services and in house facilities
* Setting of departmental objectives, policies and targets and rotas
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Recruit, manage, train and develop the Front Office team
* Evaluating the performance of the front office team including Nights
* Communicating with Management regarding employee and customer service issues

The Essential Skills:

Personal qualities required are:

* Knowledge of OPERA.
* Previous experience of managing a reception team at Manager or Supervisor level
* Ideally from a branded hotel environment and able to work early and late shifts are essential
* The ability to supervise and lead a team within a fast-paced environment
* Be self-driven, able to work within a team and be willing to be 'hands-on' at all times
* Have excellent personal presentation
* Be an excellent team player whilst having first class attention to detail

The Package / Benefits / Opportunities

An annual salary circa £32,000 per year is available for the right person DOE + excellent company benefits that come with a well-known branded hotel company.

Kindly note due to our client's requirements, sponsorship is not available for this position for those who are not based in the UK or not holding settled status.

James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners. We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you.

Kindly note due to our client's requirements, sponsorship is not available for this position for those who are not based in the UK or not holding settled status.

James Webber Recruitment is operating as a recruitment agency with respect of this vacancy.

James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners. We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you.