Hotel Front Office Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Birmingham, West Midlands |
| Area | West Midlands, England |
| Sector | Hotel Management |
| Salary | £30000 - £33000 per annum + plus bonus & excellent staff benefit |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | LR-8369_1666349935 |
- Description
Role : Front Office Manager
Location: Birmingham
Salary : £30-33,.000 per year
plus some fantastic Employee benefits including:
* Discounted accommodation rates and 50% off food and beverage in all of our hotels worldwide!
* Non contractual Bonus based on achieving your personal KPI's
* Loads of social events and activities to attend throughout the year.
* Personal training and development plan to help you progress your career and have a qualification too!
We are looking for an experienced and career minded Front Office Manager for a 4-star hotel in Birmingham. This hotel is major venue in the Birmingham region, with over 150 luxurious rooms, restaurant and bar, Conference facilities for over 500 delegates.
We are looking for an experienced and enthusiastic Front Office Manager who can lead your team to provide the very best guest experience at all times, from arrival to departure.
* You will be managing the daily operation and coordination of front of house operations which includes Reception, Night manager and their team and porters, ensuring the smooth running of shifts.
* Management and analysis of guest satisfaction levels
* Maximise room occupancy, recognising guests needs to promote hotel services and in-house facilities.
* Setting of departmental objectives, policies and targets and rotas
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Communicating with Management regarding employee and customer service issues
The Essential Skills:
Personal qualities required are:
* Previous experience of managing a reception team at Manager level within a recognised branded hotel company.
* Must be from a hotel environment and able to work early and late shifts, working 5 days out of 7.
* The ability to supervise and lead a team within a fast-paced environment.
* Be self-driven, able to work within a team and be willing to be 'hands-on' at all times.
* Knowledge of Opera will be an advantage.
* Be an excellent team player whilst having first class attention to detail.
