Reception Manager - Quality Family Hotel - Cornwall

Reception Manager
Quality Family Hotel - Cornwall
JWR is excited to be working with a leading, independent and forward-thinking collection of Quality Hotels across the South West, looking to recruit an experienced Reception Manager for their property in a stunning Cornish location.

The Package
From £26k depending on experience + Service, Bonus & Overtime
Meals on Duty
Great company benefits
Discounts across the group
Live-in/assistance with relocation

Job Description
As Reception Manager, reporting to the Operations Manager, you will play a key part in recruitment, training and developing the reception team, ensuring they are always delivering a first-class service.

You will already be an experienced Reception Manager/Supervisor, with previous experience within a 4/5 Star family focused property, looking for their next challenge.

As Reception Manager, you will maintain service standards, ensure guest satisfaction, support in driving sales conversion and assist with maximising revenues across all departments. You will manage operational practices and procedures to company standards whilst leading, developing, and motivating the team to achieve goals and targets.

As Reception Manager, you will play a big part in assisting the hotel in achieving its key accountability's relating to, Profitability, Quality, Staff & H&S. You will have excellent customer and interpersonal skills and be someone who is a natural team leader. In this role you will be responsible for managing all the operational aspects of the Reception Desk.

As Reception Manager, your role will include the direct management of the reception team, preparation of rotas to ensure the delivery of exceptional front of house services in keeping with departmental budgets, attending weekly HOD meetings, staff recruitment, appraisals, development and disciplinary procedures.

The successful candidate will ensure that the reception team provide an efficient and top-quality service providing the ultimate guest experience for all their customers.

This is a key position within the business, so the successful candidate has to be extremely hard working, dedicated and committed to go the extra mile for their guests, a real people's person, but very much a hands-on as this is not an office role.

Required Skills
Experience within a similar size property to 4/5*
Assist in maximising occupancy, average spend and RevPAR.
Develop and demonstrate sales techniques to improve revenue.
Support, coach and train the team as required.
Maintain personnel and health & safety records.
Fully understand and apply the company procedure in the event of fire.
Ensure the team receive appropriate health and safety training.
Carry out risk assessments for the department and report any unsafe equipment or activity.
Good understanding or PMS & booking systems.
Naturally friendly and calm manner.
Confident personality.
Passion for delivering outstanding customer service at all times.

If you would be interested in discussing in more detail, send your CV today!