Guest Services Manager

Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you!

Role: Guest Service Manager
Salary: £30,000 per year, plus outstanding benefits
Location: Birmingham, West Midlands

This 4-star Branded Hotel in Birmingham is synonymous with excellence in guest services. We take pride in delivering unparalleled hospitality to our guests, and we're looking for a Guest Service Manager to join our dedicated team.

As the Guest Service Manager, you'll play a pivotal role in ensuring every guest's stay is not just satisfactory but truly memorable.

Your responsibilities include:

• Supporting Front Office Operations: Lead a dedicated team in executing daily front office operations smoothly.
• Efficient Check-In/Check-Out: Manage check-in and check-out processes with efficiency and a warm welcome.
• Guest Concern Resolution: Address and resolve guest concerns and inquiries promptly, going above and beyond to exceed expectations when possible.
• Room Reservations and Occupancy: Oversee room reservations and monitor occupancy levels.
• Lobby and Public Area Maintenance: Maintain high standards of cleanliness and presentation in the lobby and public areas.
• Cross-Departmental Collaboration: Collaborate with various departments to enhance the overall guest experience.

We Need You to Have:

• Previous Experience: Proven experience in a front office or guest services role, ideally with knowledge of Opera or similar systems.
• Exceptional Communication: Outstanding communication and interpersonal skills.
• Leadership Skills: Strong leadership and problem-solving abilities.
• Passion for Hospitality: A passion for creating memorable guest experiences.
• Flexibility: Ability to work in a fast-paced, 24/7 operation.

What's In It For You:

• Competitive salary of £30,000 per year plus outstanding benefits package from a well known international Hotel company.
• Opportunity for career growth within a globally recognised brand.

If you are ready to take your career to the next level and be a part of a renowned international hotel brand, apply for the role! Join us in creating extraordinary moments for our guests and be a key player in our commitment to excellence in hospitality!