Guest Services Manager
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| Job Type | Permanent Full Time |
| Location | Birmingham, West Midlands |
| Area | West Midlands, England |
| Sector | Hotel Management |
| Salary | £25000 - £30000 per annum + plus excellent staff benefits |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | LR-9316_1702569600 |
- Description
Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you!
Role: Guest Service Manager
Salary: £30,000 per year, plus outstanding benefits
Location: Birmingham, West Midlands
This 4-star Branded Hotel in Birmingham is synonymous with excellence in guest services. We take pride in delivering unparalleled hospitality to our guests, and we're looking for a Guest Service Manager to join our dedicated team.
As the Guest Service Manager, you'll play a pivotal role in ensuring every guest's stay is not just satisfactory but truly memorable.Your responsibilities include:
- Supporting Front Office Operations: Lead a dedicated team in executing daily front office operations smoothly.
- Efficient Check-In/Check-Out: Manage check-in and check-out processes with efficiency and a warm welcome.
- Guest Concern Resolution: Address and resolve guest concerns and inquiries promptly, going above and beyond to exceed expectations when possible.
- Room Reservations and Occupancy: Oversee room reservations and monitor occupancy levels.
- Lobby and Public Area Maintenance: Maintain high standards of cleanliness and presentation in the lobby and public areas.
- Cross-Departmental Collaboration: Collaborate with various departments to enhance the overall guest experience.
We Need You to Have:
- Previous Experience: Proven experience in a front office or guest services role, ideally with knowledge of Opera or similar systems.
- Exceptional Communication: Outstanding communication and interpersonal skills.
- Leadership Skills: Strong leadership and problem-solving abilities.
- Passion for Hospitality: A passion for creating memorable guest experiences.
- Flexibility: Ability to work in a fast-paced, 24/7 operation.
What's In It For You:
- Competitive salary of £30,000 per year plus outstanding benefits package from a well known international Hotel company.
- Opportunity for career growth within a globally recognised brand.
If you are ready to take your career to the next level and be a part of a renowned international hotel brand, apply for the role! Join us in creating extraordinary moments for our guests and be a key player in our commitment to excellence in hospitality!
