Front Office Manager

ROLE: Front Office Manager
LOCATION: Birmingham
SALARY: Around £30,000 plus bonus to earn 10% of salary

My client, an excellent 4-star hotel within a town entre location, requires an experienced Front Office Manager to join the team. This hotel is major venue in the area with over 150 luxurious rooms, restaurant and bar, Conference facilities.

We are looking for an experienced and enthusiastic Front Office Manager who can lead your team to provide the very best guest experience at all times, from arrival to departure.

* You will be managing the daily operation and coordination of front of house operations which includes Reception, concierge and Nights, ensuring the smooth running of shifts.
* Management and analysis of guest satisfaction levels
* Maximise room occupancy, recognising guests needs to promote hotel services and in-house facilities
* Setting of departmental objectives, policies and targets and rotas
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Communicating with Management regarding employee and customer service issues

Personal qualities required are:

* Previous experience of managing a reception team at Manager level within a recognised branded hotel company.
* Opera Knowledge will be an advantage.
* Must be from a hotel environment and able to work early and late shifts, working 5 days out of 7.
* The ability to supervise and lead a team within a fast-paced environment.
* Be self-driven, able to work within a team and be willing to be 'hands-on' at all times.
* Be an excellent team player whilst having first class attention to detail.