Reception Manager - Luxury 4 Star Hotel - Upto 35k - Benefits

https://www.jwrecruitment.co.uk/7791/job2025-10-22 17:50:192025-11-18 JW Recruitment
Job Type Permanent Full Time
Location Windsor, Berkshire
Area Berkshire, England Berkshire England Windsor, Berkshire
Sector Hotel ManagementReception/ConciergeReservation Manager
Salary £30000 - £35000 per annum + + Benefits
Start Date ASAP
Advertiser remoteapi
Job Ref PK8645_1761151818
Employer Hotel
Description

Reception Manager - Luxury Hotel Company - Up To £35,000 + Benefits - Windsor Berkshire Areas

IMMEDIATE START

Our client is seeking a professional, customer-focused Reception Manager to lead our front desk operations at our Windsor-based hotel. The successful candidate will ensure the smooth running of the reception team, deliver exceptional guest experiences, and maintain the highest standards of hospitality and professionalism.


Key Responsibilities

  • Oversee all front desk operations including guest check-in/out, reservations, and concierge services

  • Lead, train, and support the reception team to maintain a high level of service and professionalism

  • Handle guest feedback and resolve any issues efficiently and empathetically

  • Must understand Opera PMS systems
  • Monitor and maintain front desk systems and processes, ensuring accurate billing and data entry

  • Liaise with housekeeping, maintenance, and other departments to ensure seamless guest service

  • Prepare and manage staff rotas, ensuring adequate coverage at all times

  • Monitor performance, conduct appraisals, and provide coaching and support to reception staff

  • Ensure compliance with all health & safety, data protection, and hotel policies

  • Report directly to senior management with regular updates and performance reports

  • Support with audits, occupancy reporting, and key performance indicators (KPIs)


Person Specification

Essential:

  • Proven experience in a front office or reception management role, ideally in a 4- or 5-star hotel environment

  • Strong leadership and people management skills

  • Excellent communication and interpersonal abilities

  • Proficient in using hotel management systems (e.g. Opera, Protel, or similar PMS)

  • Ability to remain calm and professional under pressure

  • Strong problem-solving skills and attention to detail

  • Flexibility to work varied shifts including weekends and public holidays

Desirable:

  • Hospitality or management qualification

  • Knowledge of the Windsor area and local tourist attractions

  • Experience with revenue and occupancy reporting


Salary & Benefits

  • Competitive salary

  • Staff meals while on duty

  • Hotel discounts and benefits across the group

  • Uniform provided

  • Training and career development opportunities

  • Pension scheme

  • 28 days holiday (including bank holidays)

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