Reception Manager

Reception Manager - 4 Star Hotel - Wiltshire - Up To 30k

About Us:

Historic Grade II listed hotel that seamlessly blends timeless charm with modern luxury. Nestled in the heart of Wiltshire, the hotel prides itself on exceptional service and unforgettable guest experiences. Seeking an experienced and motivated Reception Manager to lead the front-of-house team and uphold the highest standards of hospitality.

Role Overview:
As Reception Manager, you will be the face of our hotel, responsible for ensuring seamless guest experiences from check-in to check-out. You will oversee and manage a team of two receptionists, driving efficiency, professionalism, and a warm, welcoming atmosphere. This is an excellent opportunity for someone with strong leadership skills and a passion for guest service to thrive in a prestigious setting.

Key Responsibilities:

• Lead, motivate, and manage the reception team to deliver outstanding guest service.
• Oversee all reception operations, including check-ins, check-outs, and guest inquiries.
• Develop staff schedules, ensuring adequate coverage and compliance with hotel policies.
• Train and mentor receptionists, fostering a culture of continuous improvement.
• Handle guest complaints and feedback with professionalism, resolving issues promptly.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Maintain and improve front-desk procedures to enhance operational efficiency.
• Ensure compliance with health and safety regulations and uphold the hotel's standards.

Requirements:

• Proven experience in a similar role within the hospitality industry, ideally in a luxury or heritage setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and booking systems.
• A proactive approach to problem-solving and a commitment to delivering exceptional guest experiences.
• Flexibility to work shifts, including weekends and holidays.
• A keen interest in heritage properties and a passion for hospitality.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a unique and historic setting.
• Supportive and collaborative team environment.
• Training and development opportunities to advance your career in hospitality.

If you have the experience and enthusiasm to excel in this role, we'd love to hear from you!