Front Office Manager
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| Job Type | Permanent Full Time |
| Location | Birmingham, West Midlands |
| Area | West Midlands, England |
| Sector | Reception/Concierge |
| Salary | £32000 - £35000 per annum + Excellent Work /Life balance |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | LR-10883_1753284966 |
- Description
ROLE: Front Office Manager - 4-star Hotel
LOCATION: Birmingham
SALARY: circa £35,000 per year
We're seeking an experienced and confident Front Office Manager to lead the front-of-house team at this busy, high-quality 4-star hotel in the Birmingham area. With 150+ rooms and conference facilities for over 250 delegates, this is a fast-paced, hands-on role requiring solid experience in a similar environment.
The Role:
* Manage day-to-day operations across Reception and Nights
* Lead, motivate, and develop the front office team
* Drive guest satisfaction and ensure a seamless experience
* Set and manage team objectives, rotas, and performance
* Work closely with other departments to maximise occupancy and promote services
* Ensure the team is fully informed on hotel services and local knowledge
* Handle guest and staff issues confidently and professionally
Requirements:
* Proven experience as a Front Office Manager in a similar size 4-star hotel
* Strong leadership - no room for indecisiveness
* Comfortable in a hands-on, high-pressure environment
* Solid Opera PMS knowledge essential
* Flexible with early/late shifts, working 5 out of 7 days
* Sharp attention to detail and strong team ethos
This is an excellent opportunity to join a respected hotel with strong corporate and conference trade. If you've got the experience and the leadership skills, apply now
