Guest Services Supervisor - Cotswolds

Guest Services Supervisor - Luxury Residential Estate
Cotswolds, Gloucestershire
JWR is working with a prestigious and exclusive luxury estate located in the heart of the Cotswold Water Park, looking to recruit a Guest Services Supervisor to join a passionate hospitality team committed to providing seamless, personal, and elevated guest experiences.

Package

• Up to £32k+ Tronc & bonuses
• Private Health Insurance
• 33 Days Holiday (including bank holidays)
• Contributory Pension Scheme
• Work within one of the UK's most unique and beautiful luxury residential destinations
• Opportunities for growth within a forward-thinking, design-led organisation

About the Role
This is a hands-on, client-facing position ideal for someone who thrives in a dynamic, luxury hospitality environment. As a Guest Services Supervisor, you will act as a key point of contact for residents and guests, overseeing daily operations and ensuring every detail of their stay is flawlessly executed. You'll manage guest communications, coordinate logistics, and collaborate with cross-functional teams to deliver exceptional service across the estate.

Responsibilities

• Lead front-of-house operations, including guest check-ins/outs and telephone support
• Respond to and manage guest enquiries, bookings, and special requests
• Use booking systems (such as Trybe and Opera) to manage accommodations and activities
• Conduct pre- and post-arrival property inspections to ensure excellence and readiness
• Oversee maintenance issues and coordinate with relevant teams for timely resolutions
• Organise tailored experiences through pre-arrival calls and personalised itineraries
• Assist with internal transportation and on-site logistics across the estate
• Support event delivery and estate activities, ensuring a premium guest experience
• Liaise closely with concierge, housekeeping, and activities teams to support service delivery

Requirements

• Proven experience in high-end hospitality or events (ideally 4-star or above)
• A genuine passion for luxury service and guest satisfaction
• Strong interpersonal and communication skills
• Highly organised with the ability to multitask in a fast-paced environment
• Confident working independently and as part of a team
• Tech-savvy; experience with Opera and Microsoft Office is a plus
• Calm, professional, and always ready to go the extra mile

If you would be interested in discussing in more detail, send your CV today!