Front Office Manager - 4 Star Hotel - Birmingham
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| Job Type | Permanent Full Time |
| Location | Birmingham, West Midlands |
| Area | West Midlands, England |
| Sector | Reception/Concierge |
| Salary | £35000 - £38000 per annum + Negotiable for the right person |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | LR-10883_1755847012 |
- Description
Front Office Manager - 4-Star Hotel - Birmingham | £35,000 per year
Are you an experienced Reception Manager or Front Office Manager ready to take the next step in your hospitality career? Join a prestigious 4-star hotel in Birmingham and lead a vibrant front-of-house team where your skills and leadership will make a real impact.
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Why You'll Love This Role:
???? Lead with Purpose - Take ownership of a busy Front Office operation, ensuring a smooth and welcoming experience for every guest.
???? Develop Your Career - Build on your leadership skills in a supportive, high-performing environment.
???? Collaborative Culture - Work hand-in-hand with other departments to drive performance and guest satisfaction.
???? Dynamic Operations - Oversee both Reception and Night teams, ensuring a consistent and efficient service across all shifts.
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What You'll Be Doing:
* Managing day-to-day front office operations (Reception and Nights).
* Leading, mentoring, and developing a motivated team.
* Creating rotas, setting team objectives, and tracking KPIs.
* Working cross-departmentally to maximise occupancy and promote hotel services.
* Resolving guest and staff issues confidently and professionally.
* Ensuring staff are well-informed about hotel offerings and local attractions.
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What We're Looking For:
* Proven experience as a Front Office Manager in a 4-star hotel ideally part of a Hotel Group.
* Strong leadership and team management skills.
* Calm under pressure, with a hands-on approach.
* Opera PMS experience is desired but not essential if you have used other PMS.
* Flexible with working hours - early and late shifts, 5 out of 7 days.
* Detail-oriented, professional, and passionate about hospitality.
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Why Join Us?
This is more than just a management job - it's a chance to lead from the front, influence the guest journey, and grow your career in a well-regarded, corporate-focused hotel environment.
A Few Essentials
* Must be UK-based or have settled status - we can't offer visa sponsorship.
* You'll need previous experience in high-volume or quality hospitality settings.
Apply now and take the next step in your hospitality journey.
