Concierge - Luxury Five-Star Hotel, Central London

Concierge - Luxury Five-Star Hotel, Central London

Salary: £30,000 + Service Charge + Commission
Location: Central London
Employment Type: Full-time, Permanent

Are you an experienced Concierge with a passion for luxury hospitality and creating unforgettable guest experiences?
Our client, a prestigious five-star hotel located in the heart of Central London, is seeking a dedicated Concierge to join their Front Office team. This is a fantastic opportunity to work within one of London's most exclusive hospitality environments, offering an excellent benefits package and genuine career development opportunities.

What's in it for you?

• Competitive salary plus service charge and commission

• 28 days' holiday (including 8 public holidays)

• Season ticket loan

• Contributory pension scheme

• Discounted dental and health cover with HSF

• Global travel & dining discounts: Exclusive employee rates in hotels worldwide for you, your family, and friends, including F&B discounts

• Career development: Access to international training and development programs with unlimited online learning resources

• Career progression: Opportunity to grow within a network of over 350 hotels globally (subject to right-to-work regulations)

• High street discounts through Perks at Work

The successful candidate must have eligibility to work in the UK.

About the Role

As Concierge, you will be responsible for curating exceptional guest experiences, particularly for VIPs and guests staying in superior rooms. You'll act as an ambassador for both the hotel and the destination, ensuring guests receive personalised service that exceeds expectations.

Key Responsibilities:

• Manage and enhance the experience of VIP and premium guests, anticipating needs and delivering tailored service.

• Oversee guest arrivals, providing information on hotel services and facilities.

• Handle guest enquiries and special requests efficiently, applying upselling and cross-selling techniques where appropriate.

• Act as a destination expert, offering bespoke recommendations and connecting guests with authentic local experiences.

• Coordinate butler and guest service teams to ensure seamless delivery of five-star standards.

• Resolve guest concerns promptly, following established protocols.

• Utilise customer experience management tools and support digital guest experience initiatives.

• Monitor and manage material orders in line with departmental budgets and quality standards.

What We're Looking For

• Minimum 2 years' experience in a luxury hospitality environment

• Golden Keys membership (preferred)

• Full UK driving licence

• Strong knowledge of London and local attractions

• Exceptional communication and interpersonal skills - additional languages are a plus

• A team player with a strong eye for detail and a proactive attitude

If you're passionate about providing world-class service and thrive in a dynamic, guest-focused environment, we'd love to hear from you.