Luggage Porter - Luxury 5-Star Boutique Hotel, Central London

https://www.jwrecruitment.co.uk/job-search/7753-luggage-porter-luxury-5-star-boutique-hotel-central-london/reception/concierge/london/job2025-10-09 13:53:512025-11-05 JW Recruitment
Job Type Permanent Full Time
Location West End, London
Area London, England London England West End, London
Sector Reception/Concierge
Salary £26700 - £35000 per annum + Excellent benefits package
Start Date ASAP
Advertiser remoteapi
Job Ref CM-11025_1760014430
Employer Hotel
Description

Luggage Porter - Luxury 5-Star Boutique Hotel, Central London

Salary: Up to £26,700 + Service Charge
Location: Central London
Employment Type: Full-time, Permanent

Are you passionate about creating memorable first impressions?
Our client, a prestigious five-star boutique hotel in the heart of Central London, is seeking a professional and energetic Luggage Porter to join their Front of House team.

What's in it for you?

  • Competitive salary up to £26,700 plus service charge

  • Health cash-back plan

  • Meals on duty

  • Contributory pension scheme

  • Loyalty rewards and referral bonuses

  • 28 days' holiday (including 8 public holidays)

  • Discounted dental and health cover with HSF

  • Exclusive hotel discounts: special rates for team members, family, and friends across a global collection of luxury hotels, including F&B discounts

  • Personal development opportunities with unlimited access to online learning platforms

  • Career progression: access to a worldwide network of over 350 hotels (subject to right-to-work regulations)

  • High street discounts through Perks at Work

The successful candidate must have eligibility to work in the UK.

Key Responsibilities:

  • Provide a warm and professional welcome to all guests, offering assistance at the hotel entrance and lobby.

  • Handle luggage with care and precision, ensuring smooth arrivals and departures.

  • Maintain awareness of guest needs, ensuring an efficient, seamless experience throughout their stay.

  • Assist with daily Front of House operations, always upholding the highest service standards.

  • Support with health and safety compliance, including participation in regular fire safety drills.

  • Manage guest requests, feedback, or complaints promptly and professionally.

  • Communicate clearly and confidently with both guests and colleagues, in person, on the radio, and in writing.


What We're Looking For

  • A valid driving licence

  • Energy and stamina - this is a physically active role

  • A genuine passion for hospitality and guest service

  • Strong knowledge of London's attractions and hidden gems

  • Fluent English communication skills (additional languages are an advantage)

  • A positive, proactive attitude and polished personal presentation

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