Conference & Banqueting Manager - 5* Hotel - Upto 39k

Conference & Banqueting Manager - Luxury Hotel Company - Up to £39,000 + Benefits - East Sussex Areas

IMMEDIATE START

Our client is seeking an experienced and highly motivated Conference & Banqueting Manager to lead the planning, coordination, and delivery of all meetings, conferences, weddings, and events within our prestigious 5-star hotel in the Sussex areas.

This is a senior operational role requiring exceptional attention to detail, outstanding guest service standards, and strong commercial awareness to ensure flawless event execution while maximising revenue and profitability.

Key Responsibilities

Event Operations

• Oversee the end-to-end delivery of conferences, banquets, weddings, and private events.
• Ensure all events are executed to 5-star luxury standards, exceeding guest expectations.
• Conduct pre-event meetings, function sheet reviews, and operational briefings.
• Liaise closely with the Sales & Events team to ensure seamless handover from sales to operations.
• Be present during high-profile events to ensure smooth service delivery.

Team Leadership

• Recruit, train, and develop the Conference & Banqueting team.
• Lead by example, maintaining a strong presence on the floor.
• Create rotas in line with forecasted business levels.
• Conduct regular performance reviews and training sessions.

Financial & Commercial Management

• Manage departmental budgets, payroll costs, and stock control.
• Maximise revenue opportunities through upselling and efficient resource management.
• Monitor labour costs in line with business demand.
• Contribute to annual budgeting and forecasting processes.

Guest Experience

• Build strong relationships with clients, wedding planners, and corporate bookers.
• Handle guest feedback professionally and proactively resolve any issues.
• Ensure personalised service for VIP and high-profile events.

Health & Safety

• Ensure full compliance with food safety, licensing laws, and health & safety regulations.
• Conduct risk assessments for events.
• Maintain high standards of cleanliness and presentation throughout event spaces.

Candidate Profile

Essential

• Minimum 3-5 years' experience in a senior conference & banqueting or events management role within a 4- or 5-star hotel.
• Proven track record managing large-scale conferences and luxury weddings.
• Strong leadership and team development skills.
• Excellent organisational and time-management abilities.
• Commercially astute with experience managing budgets.
• Exceptional communication and interpersonal skills.
• Flexibility to work evenings, weekends, and public holidays as required.

Desirable

• Degree or diploma in Hospitality Management.
• Experience within a luxury or boutique hotel environment.
• Knowledge of event management systems (e.g., Opera, Delphi, or similar).

Personal Attributes

• Impeccable attention to detail.
• Calm under pressure with excellent problem-solving skills.
• Passion for luxury hospitality and guest service.
• Professional appearance and presentation.
• Proactive and solution-focused mindset.

What We Offer

• Competitive salary
• Service charge / gratuities
• Company pension scheme
• Staff meals on duty
• Employee discounts
• Ongoing training and career development opportunities