Head Housekeeper - Luxury Country Hotel

Head Housekeeper
Luxury Country Hotel - Dorset
JWR is delighted to be working with a stunning luxury countryside hotel in Dorset, seeking an experienced and detail-driven Head Housekeeper to lead its housekeeping operation.
This is a key leadership role within a beautifully appointed, destination-led property, offering the opportunity to shape standards, lead a dedicated team, and ensure every guest experience is delivered to the highest possible level.

The Package

• Salary up to £50k (DOE)
• Performance-based bonus & discretionary service charge
• Enhanced benefits package
• Ongoing training & professional development
• Supportive, high-quality working environment
• Support with accommodation / relocation

The Role
As Head Housekeeper, you will take full responsibility for the housekeeping function across the hotel, ensuring impeccable standards throughout guest rooms, public areas, and external spaces.
You will:

• Lead, inspire and develop the housekeeping team, setting the tone for excellence
• Oversee all cleaning procedures, room presentation, turn-down service and replenishment
• Conduct regular inspections to ensure luxury standards are consistently met
• Manage rotas, staffing levels, and departmental scheduling
• Maintain control of budgets, stock, and procurement of supplies and amenities
• Coordinate with external providers including laundry, linen and specialist services
• Ensure compliance with Health & Safety, COSHH and operational procedures
• Handle guest requests, feedback and any service recovery professionally
• Work closely with senior management to drive continuous improvement across the department

Requirements

• Proven experience in a senior housekeeping role within a luxury hotel environment
• A hands-on leader with exceptional attention to detail
• Highly organised with strong operational and time management skills
• Professional, polished and guest-focused in approach
• Strong communicator with the ability to build relationships across all departments
• Flexible and adaptable, with a willingness to support across varied operational demands
• Strong IT skills and familiarity with PMS systems
• Full UK driving licence (due to location)
• Flexibility to work early mornings, evenings and weekends

This is a fantastic opportunity to join a high-end, countryside property where standards, guest experience and team culture are at the heart of everything.
For more information or to apply, please get in touch with JWR today.