Front Office Manager

Front Office Manager

JWR is delighted to be partnering with an exceptional luxury lifestyle hotel in the search for an experienced and highly motivated Front Office Manager.

This is a fantastic opportunity to join a market-leading property renowned for its outstanding guest experience, impeccable service standards, and vibrant culture. We are seeking a charismatic hospitality professional who can inspire teams, drive operational excellence, and deliver a truly memorable guest journey.

The Role

As Front Office Manager, you will take full responsibility for the Front Office operation, leading from the front and ensuring every guest receives a seamless and personalised experience from arrival through to departure.

You will oversee Reception, Guest Services and Night Operations, while developing a highly engaged team focused on exceeding guest expectations and achieving operational excellence.

About You

The successful candidate will possess:

• Previous experience as a Front Office Manager within a luxury 5-star hotel environment
• A proven track record of delivering exceptional guest satisfaction scores
• Strong leadership, coaching and people development skills
• Experience managing budgets, payroll and departmental performance
• Excellent communication and stakeholder management abilities
• Strong commercial awareness with a focus on upselling and revenue generation
• Experience using Opera PMS or similar hotel management systems
• A genuine passion for luxury hospitality and guest service excellence

What's on Offer

• Salary up to £70,000 per annum
• Excellent company benefits
• Career progression opportunities within a highly respected luxury hotel group
• The chance to work within a dynamic, guest-focused environment
• Supportive leadership team and strong company culture

For a confidential discussion, please contact James Webber Recruitment or apply today.