Reception Manager - Historic Country House Property | Hertfordshire | £35,000 + Excellent Benefits

An exciting opportunity has arisen for an experienced Reception Manager to join a beautiful historic property in Hertfordshire.

This highly visible role sits at the heart of the guest journey and is ideal for a hospitality professional who thrives on delivering exceptional service, leading from the front, and developing high-performing teams.

We are seeking an engaging and organised Reception Manager with strong operational experience, excellent attention to detail, and a passion for creating memorable guest experiences within a quality hotel environment.

The Role

• Lead, motivate, and develop a Front Office team of 5+ colleagues
• Oversee the day-to-day operation of reception and guest services
• Drive exceptional customer service standards and guest satisfaction
• Manage rota planning, team performance, training, and development
• Ensure smooth and efficient check-in and check-out processes
• Handle guest enquiries and resolve issues professionally and effectively
• Maintain accurate room inventory and operational procedures through Opera Cloud
• Work closely with Housekeeping, Reservations, Maintenance, and Food & Beverage departments to ensure a seamless guest experience

About You

• Previous experience as a Reception Manager, Front Office Manager, or Senior Reception Supervisor within a hotel environment
• Proven experience managing and developing teams of 5 or more
• Strong knowledge and practical experience of Opera Cloud
• Passionate about guest service and hospitality excellence
• Excellent communication and organisational skills
• Calm under pressure with a hands-on approach to leadership
• Comfortable working a flexible shift pattern across a 5-day over 7-day operation

Shift Pattern

This role operates on a rotating shift basis including:

• Early shifts
• Mid shifts
• Late shifts

Flexibility is essential to support the needs of the business and ensure consistent guest service delivery.

Package & Benefits

• £35,000 basic salary
• Free access to the leisure facilities
• Complimentary colleague exercise classes
• Private healthcare and health cash plan options
• Company pension scheme
• Life insurance
• Income protection
• Free meals whilst on duty
• 50% discount within the onsite café
• 20 days annual leave plus bank holidays
• Free onsite parking
• EV charging facilities
• Ongoing training and career development opportunities

This is a fantastic opportunity to join a well-established hospitality business that values its people and offers genuine opportunities for professional growth.

Apply today for a confidential discussion.