Spa Manager- Luxury Hotel

Spa Manager - Luxury Hotel - Suffolk Areas - Competitive Salary + Bonuses + Service

Our client is looking for an experienced and passionate Spa Manager to join our prestigious luxury hotel in the Ipswich area.

This is an exciting opportunity for a confident hospitality professional who understands what it takes to deliver an exceptional guest experience, lead a high-performing team, and maintain the highest standards across a luxury spa operation.

The Role

As Spa Manager, you will take responsibility for the day-to-day operation and overall performance of the spa, ensuring every guest receives a warm, professional and truly luxurious experience.

You will lead, motivate and develop the spa team while overseeing treatments, facilities, memberships, retail, bookings and commercial performance.

Key Responsibilities

• Manage the daily operation of the spa, ensuring consistently high standards of service.
• Lead, motivate and develop a team of therapists and spa professionals.
• Deliver an exceptional and personalised guest journey from arrival to departure.
• Manage rotas, staffing levels, training and performance.
• Ensure all health, safety, hygiene and treatment standards are maintained.
• Monitor and drive spa revenue, treatment sales, memberships and retail performance.
• Build strong relationships with hotel guests, members and returning clients.
• Work closely with the hotel's wider management team to deliver a seamless luxury experience.
• Manage stock levels, suppliers and spa equipment.
• Identify opportunities to improve the spa offering and increase profitability.
• Ensure the spa environment consistently reflects the standards and reputation of a luxury hotel.

About You

We are looking for someone who is:

• Experienced in a Spa Manager, Assistant Spa Manager or senior spa therapist /hospitality management role.
• Passionate about luxury hospitality and delivering outstanding customer service.
• A natural leader who can inspire and develop a team.
• Must be able to conduct massages & treatments
• Commercially aware, with an understanding of spa revenue and performance.
• Must be able to drive
• Highly organised with excellent attention to detail.
• Confident dealing with guests and resolving any issues professionally.
• Knowledgeable about spa treatments, products, standards and operations.
• Professional, personable and passionate about creating memorable experiences.

What They Offer

• Competitive salary, depending on experience.
• The opportunity to work within a prestigious luxury hotel and spa.
• Staff benefits and discounts.
• Ongoing training and career development.
• A supportive and professional management environment.
• The opportunity to make your mark on an exceptional spa operation.