Front Office Manager - 4* Hotel, East London
| Job Type | Permanent Full Time |
| Location | Docklands, London |
| Area | London, England |
| Sector | Reception/Concierge |
| Salary | Up to £40000 per annum + incentives and benefits scheme |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | FOMDC26_1790179969 |
| Employer | Hotel |
- Description
Front Office Manager
Salary: Up to £40,000 + Performance Incentive Scheme
Outstanding Career Progression | Excellent Company Benefits | Leadership Development | Pension | Employee Discounts | Training & DevelopmentWe are recruiting on behalf of a highly successful hospitality business for an experienced Front Office Manager to join the leadership team at a premium hotel in London.
This is an excellent opportunity for an ambitious hospitality professional looking to take the next step in their career with a business renowned for investing in its people, offering genuine progression opportunities and rewarding high performance.
The Role
Reporting to the Operations Manager, you will lead the Front Office operation, ensuring an exceptional guest experience while driving team performance, revenue and operational excellence.
Key responsibilities include:
Leading, coaching and developing the Front Office team
Delivering exceptional guest service and maintaining the highest operational standards
Managing departmental performance, budgets and payroll costs
Driving room revenue, occupancy and upselling opportunities
Supporting recruitment, training, succession planning and employee development
Ensuring compliance with health & safety, brand standards and company procedures
Handling guest feedback and resolving issues professionally
Acting as Duty Manager when required and supporting the wider hotel operation
About You
We're looking for someone who has:
Previous Front Office Management experience within a quality hotel environment
Strong leadership and people management skills
A passion for delivering exceptional guest experiences
Commercial awareness with experience managing departmental performance
Excellent communication and organisational skills
A proactive, hands-on management style
The ability to motivate, develop and inspire a high-performing team
What's on Offer
Salary up to £40,000
Performance-based incentive scheme
Excellent benefits package
Clear career progression within a growing organisation
Ongoing leadership training and professional development
Employee discounts and wellbeing initiatives
Supportive and collaborative working environment
If you're an experienced Front Office Manager ready to join a business that truly invests in its people and offers genuine opportunities for career growth, we'd love to hear from you.
