Learning & Development Manager -Luxury Hotel -Upto 40k +Service

Learning & Development Manager - Luxury Hotel Company - Upto 40k + Service + bonuses - Ascot Berkshire Areas

Mon - Fri

Our client is seeking an experienced and passionate Learning & Development Manager to lead the training and development strategy within a prestigious luxury hotel in Ascot Berkshire areas. This role is pivotal in ensuring all team members deliver exceptional guest experiences aligned with luxury hospitality standards.

You will design, implement, and continuously enhance learning initiatives that support employee growth, engagement, and operational excellence across all departments.

Key Responsibilities

Learning & Development Strategy

• Develop and execute a comprehensive L&D strategy aligned with the hotel's business goals
• Identify training needs through performance reviews, guest feedback, and operational metrics
• Foster a culture of continuous learning and professional development

Training Delivery

• Design and deliver engaging training programs, including:
  • Luxury service standards
  • Leadership and management development
  • Onboarding and induction programs
  • Compliance and statutory training
• Facilitate workshops, coaching sessions, and team development activities

Talent Development

• Support succession planning and career progression pathways
• Coach and mentor department heads and supervisors
• Implement leadership development programmes to build internal talent pipelines

Performance & Engagement

• Work closely with HR and leadership teams to enhance employee engagement
• Support performance management processes with training interventions
• Monitor and evaluate training effectiveness using KPIs and feedback

Brand & Service Excellence

• Ensure all training reflects the standards expected in a luxury hospitality environment
• Champion a guest-centric culture across all departments
• Drive consistency in service delivery and brand experience

Skills & Experience Required

• Proven experience in a Learning & Development role, ideally within luxury hospitality
• Strong understanding of luxury service standards and guest expectations
• Excellent facilitation, coaching, and presentation skills
• Ability to influence and engage stakeholders at all levels
• Experience designing and implementing L&D frameworks and programmes
• CIPD qualification (Level 3 or above) preferred
• Highly organised with strong project management skills

Personal Attributes

• Passionate about people development and guest experience
• Energetic, engaging, and inspirational communicator
• Proactive and innovative mindset
• Strong interpersonal and relationship-building skills
• High attention to detail and commitment to excellence

What's on Offer

• Competitive salary up to £40,000
• Service charge in addition to base salary
• Performance-related bonus of up to 20% annually
• Opportunity to work in a prestigious luxury hotel environment
• Career progression within a high-end hospitality group
• Ongoing professional development opportunities