Reservations Agent - Serviced Apartments - London up to 29K

2022-08-05 17:13:492022-09-01 JW Recruitment
Job Type Permanent Full Time
Location London
Area London, England London England London
Sector Other
Salary £27000 - £29000 per annum
Start Date ASAP
Advertiser remoteapi
Job Ref NM-8030_1659719629
Employer Hotel
Description

Reservations Agent | South West London | 29K +Incentives

The Client:

Our client, an outstanding Independent Serviced Apartment Operator, are currently recruiting for a full time Reservations Agent. The company operates multiple units and also offers great amenities for their guests.

The team ensure that their guest's first contact with the company is handled as smoothly and professionally as they have come to expect. From assisting with general enquiries, to quickly learning the various third party associations and experiences available to guests at the site, this is a key role in delivering the high service standards that their guests have come to expect. Previous hotel or serviced apartment reservations experience is essential.

The Role:

Key responsibilities of the role:

  • Maintain and follow the Reservations SOP's
  • To ensure that all relevant information is clearly communicated to the team
  • To support the team in the handling and conversion of client enquiries.
  • Together with the Reservation & Revenue Manager, responsible for the completion of the Group reservation information on the system in accordance with the standard procedures.
  • To maintain good working relations with colleagues
  • Ensure that brand awareness and service is delivered at all times.
  • To ensure effective communication with the key partners
  • To handle all incoming complaints in a timely and professional way
  • To ensure that guests receive a consistently high standard of service throughout the booking process and all guests are treated with the same level of attention and recognition.
  • To pro-actively encourage and support the Reservation team with the development of guest relationships to encourage repeat business.
  • The day-to-day management of all enquiry and booking activity to optimise sales.

The Details:

Salary up to 29K plus Incentives and Benefits

1 Saturday every 4 weeks.

Kindly note due to our client's requirements, sponsorship is not available for this position for those who are not based in the UK or not holding settled status.

James Webber Recruitment is operating as a recruitment agency with respect of this vacancy.

James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners. We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you.

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